Shelter Supervisor

Chicanos Por La Causa, Inc. (CPLC); Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Holidays

Recognition Program

PTO & Sick Days

Wellness Rewards

Family Health Plan (Medical, Dental, V

Health Savings Account

Life + Disability

Employee Assistance Program

Telemedicine & Concierge Services

401(k)

Pet Discounts

Tuition Reimbursement

Mileage & Cell Reimbursement

Identity Theft Protection

Job summary

Chicanos Por La Causa, Inc. seeks a Gateway West Homeless Shelter Supervisor to lead Albuquerque’s largest shelter, guiding daily operations and ensuring a safe, supportive atmosphere for residents.

You will supervise staff, coordinate round-the-clock coverage, and coach teams while handling crisis situations and ensuring compliance with program standards. You’ll also partner with community resources to help residents transition to stable housing.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years in social services or shelter management, with at least 1 year in a supervisory role.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Oversee daily shelter operations and maintain a safe, welcoming environment for residents.
• Supervise staff and coordinate 24/7 staffing coverage.
• Provide coaching, training, and crisis management; ensure services meet program standards.
• Collaborate with community partners to connect residents with resources for housing stability.

Skills

Leadership

Communication

Interpersonal skills

MS Office

Excel

HMIS

Education

High School Diploma

Tools

Microsoft Office

Excel

HMIS

Job description

Gateway West | Homeless Shelter Supervisor

“YOU lead the team that helps create a safe place for people to take their next step.”

Gateway West is Albuquerque’s largest shelter, serving an average of 600 people per night. The shelter provides low-barrier, trauma-informed overnight services, meals, safe sleeping accommodations, transportation, and access to case management and supportive services.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

You will oversee daily shelter operations while ensuring a safe, welcoming, and supportive environment for residents. You will supervise staff, coordinate 24/7 staffing coverage, provide coaching and training, manage crisis situations, and ensure services and operations meet program standards.

You will also work with community partners and service providers to connect residents with resources that support their transition to safe, stable housing.

WHO YOU ARE?

You are a compassionate and confident leader who can remain calm under pressure. You understand homelessness, trauma-informed care, and community resources, and you can effectively lead a diverse team in a fast-paced environment.

Minimum Qualifications And Competencies

Education/Experience:

• High School Diploma


• Minimum of 2 years in social services or shelter management, with at least 1 year in a supervisory role

Other Requirements:

• Strong understanding of homelessness issues, social services, and local community resources


• Excellent leadership, communication, and interpersonal skills


• Proficient in Microsoft Office, Excel, and HMIS data base


• Strong organizational and problem-solving abilities


• Commitment to supporting individuals experiencing homelessness


• Ability to work effectively with diverse populations, demonstrating cultural competence


• Capacity to handle crisis situations calmly and effectively

WHAT DOES CPLC OFFER YOU AS A VALUED EMPLOYEE?

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

Full-time employee’s benefits below:

• Generous Paid Holiday


• Employee Recognition Program


• Paid Time Off & Paid Sick Days


• Free Preventative Services & Wellness Rewards


• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26


• Health Savings Account & Flexible Spending Account


• Life + Disability options


• Employee Assistance Program


• Telemedicine & Concierge Services


• 401(k) Retirement Plan
  
• Pet Care, Life Mart Purchase Discounts


• Tuition Reimbursement for qualifying degrees


• Mileage & Cell Reimbursement for qualifying roles


• Identity Theft Protection & Voluntary Benefits

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.