Operations Supervisor

Chicanos Por La Causa; Albuquerque (NM); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Generous Paid Holidays

Paid Time Off & Paid Sick Days

Medical, Dental, and Vision

401(k) Retirement Plan

Tuition Reimbursement

Employee Assistance Program

Life + Disability Options

Health Savings & Flexible Spending Acs

Job summary

Chicanos Por La Causa is seeking an Operations Supervisor to lead daily shelter operations, ensuring safety, staffing, documentation, and client flow align with trauma-informed practices. You will supervise CPSW Leads and operational staff, guiding coaching, scheduling, and performance management.

You will also oversee HMIS data, incident reports, census information, and policy compliance, while monitoring bed utilization and identifying gaps to improve workflows.

Qualifications

• Bachelor’s degree in Social Work, Public Administration, Business Administration, or related field preferred; relevant experience may be considered in lieu of degree

Responsibilities

• Oversee daily shelter operations, ensuring safety, staffing, documentation, and client flow align with program goals and trauma-informed practices.
• Supervise CPSW Leads and provide guidance to CPSWs and other operational staff while supporting coaching, training, scheduling, and performance management.
• Oversee HMIS data, incident reports, census information, compliance documentation, and operational reporting.
• Monitor client flow and bed utilization, identify operational gaps, and help improve policies, workflows, and procedures.

Skills

Staff supervision

Trauma-informed care

Communication skills

Organizational skills

Problem-solving

Microsoft Office

HMIS

Driver's license & local travel

Education

Bachelor’s degree in Social Work, Public Administration, Business Administration, or related field

Tools

Microsoft Office

HMIS

Job description

Regular - Full Time (FT) , Rotating , FT, Flexible

Posted 09/10/2026

Minimum Salary: $ 65000

Maximum Salary: $ 68000

Operations Supervisor

The leader behind the scenes keeping the shelter running smoothly. YOU help create a safe, supportive environment where women can move toward stable housing!

Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization committed to empowering individuals through health & human services, housing, education, and economic development.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

You will oversee daily shelter operations, ensuring safety, staffing, documentation, and client flow align with program goals and trauma-informed practices. You will supervise CPSW Leads and provide guidance to CPSWs and other operational staff while supporting coaching, training, scheduling, and performance management.

You will oversee HMIS data, incident reports, census information, compliance documentation, and operational reporting. You will also monitor client flow and bed utilization, identify operational gaps, and help improve policies, workflows, and procedures.

WHO YOU ARE?

You are an organized, compassionate, and confident leader who can manage competing priorities, support staff, and make sound decisions in a fast-paced shelter environment. You understand trauma-informed care, communicate effectively, and know how to handle challenging situations with professionalism and good judgment.

• Bachelor’s degree in Social Work, Public Administration, Business Administration, or related field preferred; relevant experience may be considered in lieu of degree


• Minimum 3–5 years of experience in shelter operations, supportive housing, or social services


• At least 1–2 years of supervisory or lead experience required


• Experience working in a responsive shelter environment strongly preferred


• Strong understanding of trauma-informed care and homelessness response systems


• Demonstrated ability to supervise staff, manage operations, and handle complex situations


• Excellent organizational, communication, and problem-solving skills


• Proficiency with Microsoft Office and client management systems (HMIS preferred)


• Valid driver’s license in good standing and ability to travel locally as needed

Requirements:

• Experience and commitment to working with multiethnic, multicultural, low-income populations.


• Excellent attention to detail, analytical, and problem-solving skills.


• Demonstrated interpersonal and verbal and written communication skills.


• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams).


• Proven supervisory and effective leadership skills.


• Excellent documentation and clinical skills.


• Proven ability to follow-up and meet deadlines.


• Excellent initiative, flexibility, and stress-management in handling the demands of leadership.


• Ability to multi-task, prioritize, and delegate to balance the many responsibilities, and address the various issues, that a leader faces during the workday.

WHAT DOES CPLC OFFER YOU AS A VALUED EMPLOYEE?

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

Check out our benefits for FULL-TIME employees below:

• Generous Paid Holidays


• Paid Time Off & Paid Sick Days


• Medical, Dental, and Vision


• 401(k) Retirement Plan


• Tuition Reimbursement


• Employee Assistance Program


• Life + Disability Options


• Health Savings & Flexible Spending Accounts


• Employee Recognition Program


• Mileage & Cell Reimbursement for qualifying roles


• Voluntary Benefits & Purchase Discounts

Your leadership can make a difference. Apply TODAY and join the CPLC family!

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.
CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting Civil Right’s Department Fair Chance Actwebpage.