Shelter Staff (FT Swing)

The Sophia Way; Bellevue (WA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Generous PTO

Medical, Dental, and Vision insurance

IRA with 3% employer match

Free virtual primary and mental health

Employee Assistance Program

Educational Assistance Program

Job summary

The Sophia Way in Bellevue, WA is seeking compassionate Shelter Staff to support residents and volunteers in our shelter. You will help maintain a safe, welcoming environment and contribute to daily operations including cleanups and meals.

Primary duties include ensuring safety, applying crisis-intervention, trauma-informed care, and de-escalation to assist residents, reporting observations to leadership, and participating in ongoing training to grow in this role.

Qualifications

• Background in social work, psychology, human services or related fields.
• Experience with homeless populations.
• Ability to stay calm under pressure, work independently, and be compassionate with diverse communities.
• Willingness to participate in training and adhere to shelter protocols.

Responsibilities

• Ensure the safety and well-being of shelter residents.
• Apply crisis intervention, trauma-informed care and de-escalation techniques.
• Assist with daily shelter operations including cleaning, organizing and meal setups.
• Report observations and incidents to the shelter leadership team for follow-up.

Skills

Crisis intervention

Trauma-informed care

De-escalation techniques

Strong communication

Education

Social work background

Psychology background

Human services background

Job description

Join Our Team as Shelter Staff and Make a Difference

Are you passionate about supporting vulnerable populations and creating a safe, supportive environment for those in need? Our organization is looking for compassionate, motivated individuals to join our Shelter Staff team. In this vital role, you'll be at the heart of shelter operations, helping to maintain a secure and welcoming space for both clients and volunteers.

As Shelter Staff, your main responsibility is ensuring the safety and well-being of the shelter's residents. You will utilize your skills in crisis intervention, trauma-informed care, and de-escalation techniques to assist clients through their challenges, working closely with them to resolve conflicts and navigate their day-to-day lives in the shelter. Ongoing professional development and training will be provided to support your growth in these areas.

In addition to client interaction, you'll help manage daily shelter operations, including cleaning, organizing, and meal setups. Strong communication is key, as you will report observations and incidents to the shelter leadership team to ensure proper follow-up. By creating a calm, structured environment, you'll be making a lasting impact on the lives of the individuals we serve.

Who We're Looking For

We're seeking candidates with a background in social work, psychology, human services, or related fields, along with experience working with homeless populations. If you can remain calm under pressure, work well independently, and have a compassionate approach to working with diverse communities, this could be the perfect opportunity for you.

Why Join Us?

This is more than just a job; it's a chance to be a part of a mission-driven team dedicated to making a real difference. With a competitive base hourly wage of $24.61 to $25.68 and ongoing opportunities for training and growth, you'll be well-supported in your role.

In addition to making a positive and lasting impact in our clients' lives, you will enjoy the following benefits:

• Generous PTO
• Medical, Dental, and Vision insurance (employee premiums paid by TSW)
• IRA with 3% employer match
• Free virtual primary and mental health care (via First Stop Health)
• Employee Assistance Program
• Educational Assistance Program
• And more

We currently have the following full-time swing shift (3:00 p.m. - 11:15 p.m.) based out of our shelter in Bellevue, WA though shifts may occur at our Kirkland, WA shelter depending on organizational needs.

EOE

A background check is required.

Salary: $24.61 - $25.68 per hour