Shelter Staff (On-Call)

The Sophia Way; Bellevue (WA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

Free virtual health care

Job summary

The Sophia Way seeks On-Call Shelter Staff to support our Bellevue shelter community. You'll monitor the facility, assist residents, and help maintain a clean, safe, welcoming environment for clients and volunteers.

Responsibilities include crisis support, trauma-informed care, de-escalation, and clear communication with leadership. The role offers flexible shifts (day, swing, overnight) and training to grow within this rewarding field, with an hourly base rate of $25.68.

Qualifications

• Associate's degree or higher in social work, psychology, human services, or related field.
• Experience working with homeless populations or in shelter settings preferred.
• Strong communication and teamwork skills; ability to handle sensitive situations.

Responsibilities

• Monitor shelter facilities and ensure safety and order.
• Provide crisis intervention and trauma-informed care to residents.
• De-escalate conflicts and support residents with compassionate care.
• Maintain cleanliness and organization; assist with meal setups.
• Communicate critical information to leadership for follow-up.
• Complete ongoing training to grow within the role.

Skills

Crisis intervention

De-escalation

Communication

Compassion

Education

Associate's Degree in Social Work, Psychology, Human Services, or a related field

Job description

On-Call Shelter Staff: Make a Difference in Your Community

Are you passionate about creating safe, supportive environments for those in need? We are seeking dedicated individuals to join our team as Shelter Staff on an on-call basis. In this vital role, you'll be responsible for ensuring the well-being of shelter residents, overseeing daily operations, and providing a stable, welcoming space for both clients and volunteers.

As Shelter Staff, your primary duties include monitoring the facility, supporting clients through crisis intervention, and employing trauma-informed care and de-escalation techniques. You'll help maintain cleanliness and organization within the shelter, assist with meal setups, and communicate critical information to leadership for effective follow-up. This position offers valuable ongoing training to enhance your skills and grow within the role.

Flexible On-Call Opportunities

On-call staff are typically guaranteed at least one shift per month, with the possibility of additional shifts based on shelter needs. However, there may be times when no shifts are available.

Available shifts include:

Day Shift: 7:00 a.m. to 3:15 p.m.
Swing Shift: 3:00 p.m. to 11:15 p.m.
Overnight Shift: 11:00 p.m. to 7:15 a.m.

Please note:

We strongly prefer candidates with consistent overnight availability, as this is where we have the least scheduling flexibility.

You’ll have the flexibility to step in when required, making a meaningful impact while maintaining a work-life balance.

Who Should Apply?

Ideal candidates will have an Associate's Degree in Social Work, Psychology, Human Services, or a related field, and experience working with homeless populations. We’re looking for individuals who can handle dynamic, sometimes challenging environments with compassion and professionalism. Basic computer skills, strong communication abilities, and the physical capacity to perform light cleaning and maintenance tasks are also essential.

At a competitive base hourly rate of $25.68, this is an opportunity to make a tangible difference in the lives of vulnerable individuals while developing your professional skills in a rewarding field. As an added benefit, on-call staff have access to our Employee Assistance Program and are eligible for free virtual primary and mental health care through First Stop Health.

EOE

A background check is required.