Shelter Engagement Specialist - On-Call

ADP, Inc.; Portland (OR); Presencial; USD 30.000 - 36.000; Jornada completa

Descripción de la vacante

Our Just Future is seeking an On-Call Engagement Specialist for the Lilac Meadows Family Shelter in East Portland. This role supports participants, connects them with housing and community resources, and helps maintain a safe, welcoming shelter.

You will respond to emergencies, coordinate with housing staff and partners, and document interactions and outcomes. The position requires flexibility for on-call hours and a compassionate, team-oriented mindset.

Formación

• At least 1 year of experience in social services, shelter services, or related field; experience with homelessness preferred.
• Experience providing direct support and responding to crises or emergencies.
• Understanding barriers faced by people experiencing homelessness; familiarity with community resources.
• Ability to deliver compassionate, respectful, equitable services to diverse populations.
• Remain calm, flexible, and solution-oriented in fast-paced environments.
• Strong communication and interpersonal skills with participants, staff, volunteers, and partners.
• Good judgment, confidentiality, and professional boundaries; accurate documentation.
• Reliable attendance and punctuality are essential to staffing.
• Basic computer skills; ability to learn agency databases and tech.
• Bilingual or multilingual skills are a plus, not required.

Responsabilidades

• Create a safe, welcoming shelter environment for participants from diverse backgrounds.
• Conduct participant intakes and orientations; provide ongoing support and referrals to housing, health care, benefits, behavioral health, and employment services.
• Collaborate with Housing Specialists, service providers, coworkers, volunteers, and partners to support participant goals.
• Respond to crises, emergencies, behavioral health concerns, substance use, medical needs, and safety concerns; contact emergency services when necessary.
• Address behavior and enforce shelter guidelines per agency policies.
• Use Trauma-Informed Care, Harm Reduction, strengths-based practices, and an Equity Lens in interactions.
• Complete incident reports, participant documentation, data entry, safety checks, and shift logs.
• Support daily shelter operations: meals, supplies, laundry, turnover, cleaning, and safety.
• Communicate respectfully with coworkers; give/receive feedback; foster teamwork.
• Participate in trainings, meetings, and activities supporting professional development and agency goals.

Conocimientos

Social services exp

Crisis response

Trauma-informed care

Empathy & communication

Team collaboration

Documentation

Confidentiality

Punctuality

Computer basics

Bilingual optional

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ON CALL Portland, OR, US

Salary Range: $22.09 To $25.69 Hourly

What is the position?

On-Call Engagement Specialist

Full-time or part-time?

On-call, dependent on program needs; 9.5-10 hour shifts, including morning, swing, and overnight shifts

What's the pay?

$22.09-$25.69/hour, depending on experience

Where will I be working?

Lilac Meadows Family Shelter in East Portland

What's the position all about?

The On-Call Engagement Specialist helps create a safe, welcoming, and supportive shelter environment for people experiencing homelessness. You'll provide direct support to shelter participants, help connect people with community resources, respond to emergencies and challenging situations, and help keep the shelter clean, organized, and welcoming. You'll work closely with shelter staff, volunteers, housing and service providers, and other community partners to support participants as they work toward housing and other personal goals.

Shelter work can be fast-paced and unpredictable. Participants may be experiencing trauma, mental health challenges, substance use, medical emergencies, or other circumstances that require patience, good judgment, and a calm response. We're looking for someone who can build positive relationships, work as part of a team, and approach challenges with compassion and a solution-focused mindset.

As an on-call employee, your hours will vary based on shelter needs. Morning, swing, and overnight shifts may be available.

What will I be expected to do?

• Create a safe, welcoming, and inclusive shelter environment for participants from diverse backgrounds and life experiences.
• Conduct participant intakes and orientations and provide ongoing support, resource navigation, and referrals related to housing, healthcare, benefits, behavioral health, employment, and other services.
• Work collaboratively with Housing Specialists, service providers, coworkers, volunteers, and community partners to support participant goals.
• Respond appropriately to crises, emergencies, behavioral health concerns, substance use, medical needs, and safety concerns, including contacting emergency services when necessary.
• Address behavior and enforce shelter guidelines in accordance with agency policies and procedures.
• Use Trauma-Informed Care, Harm Reduction, strengths-based practices, and an Equity Lens in interactions and decision-making.
• Complete required incident reports, participant documentation, data entry, safety checks, and shift communication logs.
• Support daily shelter operations, including meals, supplies, laundry, room and bed turnover, cleaning, and responding to maintenance or safety concerns.
• Communicate respectfully and effectively with coworkers, provide and receive feedback, and contribute to a collaborative team environment.
• Participate in trainings, meetings, and other activities that support professional development and agency goals, and perform other duties as assigned.

What can I bring to the table?

We recognize that people gain skills through many different paths. Candidates who meet most of the qualifications are encouraged to apply.

• At least one year of experience in social services, human services, shelter services, customer service, or a related field. Experience working with people experiencing homelessness or low income populations is preferred.
• Experience providing direct support and responding to challenging, crisis, or emergency situations.
• Understanding of the barriers faced by people experiencing homelessness and familiarity with community resources, or a willingness to learn.
• Ability to provide compassionate, respectful, and equitable services to people from diverse backgrounds, identities, cultures, languages, and life experiences.
• Ability to remain calm, flexible, and solution-oriented in a fast-paced and sometimes unpredictable environment.
• Strong communication and interpersonal skills and the ability to work effectively with participants, coworkers, volunteers, and community partners.
• Ability to exercise good judgment, maintain confidentiality and professional boundaries, and accurately complete required documentation.
• Reliable attendance and punctuality are essential to maintaining appropriate shelter staffing levels.
• Basic computer skills and the ability to learn agency databases and other technology.
• Bilingual or multilingual skills are a plus, but not required.

What's the work environment like?

This position is 100% on-site in an emergency shelter environment. The work may involve standing, walking, sitting, reaching, bending, kneeling, crouching, and other physical activities throughout a shift. The position frequently requires lifting or moving up to 40 pounds and occasionally up to 60 pounds.

Our shelters are active environments where the noise level is generally moderate. Cats, dogs, and other animals may be present. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Want to help make a difference?

Our Just Future (OJF) counters the forces that keep people and communities in poverty by building relationships and assets that create opportunity today and for future generations.

We partnerwith people and communities impacted by poverty so they can achieve long-term housing and economic security. We invest in affordable housing and community assets that contribute to strong, inclusive neighborhoods. We advocatewith our community for policies and investments that expand housing and economic opportunity, eliminate wealth inequality and end poverty.

East Portland/East Multnomah County, Oregon is our home and the heart of our investments, advocacy and programs.

Our Just Future envisions vibrant, healthy neighborhoods where all people can share the security, hopes, and advantages of a thriving, supportive community.

Our Just Future operates as a nimble, financially strong organization driven by our passion, strategic goals, and guiding principles.

Diversity, inclusion and equity are fundamental values for Our Just Future's, both internally and externally.

Our Just Future is working to end homelessness and poverty in our community because every one of us deserves a safe place to call home.