Shelter Specialist (7307)

Mercy House; Buena Park (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mercy House in Buena Park, CA is seeking a Shelter Specialist to provide supportive services during evening shifts within the Emergency Shelter Program. You will help with shelter setup, maintain cleanliness, and conduct neighborhood patrols while delivering crisis intervention and trauma-informed care.

This full-time, non-exempt role requires working Monday-Wednesday 3:00 pm–11:00 pm and Thursday-Friday 4:00 pm–11:00 pm.

Qualifications

• Ability to work with individuals with urgent multiple health needs.
• Trauma-informed, housing-focused shelter approach.
• Ability to perform crisis intervention when needed.

Responsibilities

• Assist shelter setup and maintenance for a safe, guest-focused environment.
• Maintain cleanliness and safety, including trash and spills.
• Assist with receiving and verifying orders from vendors.
• Set up and monitor audio equipment.
• Conduct neighborhood patrols to minimize community impact.
• Keep daily summary sheets and assist with reporting.

Skills

Trauma-informed care

Crisis intervention

Client-focused service

De-escalation

Spanish language

Job description

Job Location: Buena Park, CA 90620. Position Type: Full Time. Salary Range: $21.00 - $21.00 Hourly. Job Shift: Evening. Job Category: Shelter Services. Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services"

Job Summary

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.

Essential Duties and Responsibilities

Shelter Support

Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness

• Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services
• Encourage and discuss progress toward housing with shelter guests
• Assist with shelter setup and maintenance
• Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills
• Assist with receiving and verifying orders from vendors, completing tally sheets
• Post and update signs and service calendars
• Set up and monitor audio equipment
• Assist in the organization of supplies and facility needs
• Conduct neighborhood patrols to minimize potential impact on the surrounding community

Administration

Goal: Oversee administrative duties that support program services

• Assist with keeping detailed daily summary sheets
• Assist with record keeping and reporting

Miscellaneous

• Assist with guest services and program activities if necessary
• Complete ad hoc projects as appointed by Supervisor

Qualifications

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value

Physical Requirements

• Answer and respond to phone queries
• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Pay: $21.00 / hour

Schedule: Monday-Wednesday: 3:00pm-11:00pm, Thursday-Friday: 4:00pm-11:00pm

Status: Full-Time, Non-Exempt