Shelter Specialist (6214)

Mercy House; Oxnard (CA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid time off

Flexible Spending Account

Employee Assistance Program

401(k) with company match

On-the-job training

Mileage reimbursement

Referral program

Career advancement

Job summary

Mercy House is seeking a Shelter Specialist in Oxnard, CA to provide supportive services and logistical support for the Emergency Shelter Program. The role includes shelter setup, facility cleanliness, and neighborhood patrols, with emphasis on crisis intervention and trauma-informed service delivery.

Qualified candidates should have a high tolerance for urgent cases, a client-focused approach, and preferably Spanish fluency. The position is full-time and non-exempt.

Qualifications

• High tolerance and understanding for individuals with urgent multiple health and case-management needs.
• Client-focused, trauma-informed shelter approach.
• Ability to perform crisis intervention as needed; fluency in Spanish is a valued asset.

Responsibilities

• Assist with shelter setup and maintenance to ensure a clean, safe environment.
• Provide crisis intervention and trauma-informed services during shifts.
• Conduct neighborhood patrols to minimize impact on the surrounding community.
• Maintain daily summary sheets and assist with record-keeping and reporting.
• Support guest services and program activities as needed.

Skills

Crisis intervention

Trauma-informed care

Spanish fluency

Job description

Job Details

Job Location: Oxnard, CA 93030
Position Type: Full Time
Salary Range: $21.00 - $21.00 Hourly
Job Shift: Morning
Job Category: Shelter Services
Status: Full-Time, Non-Exempt

Benefits

• 100% employer-paid medical insurance at base tier
• Voluntary dental and vision insurance
• Paid Time Off
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral program
• Opportunities for career advancement

Mission Statement

To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.

Job Summary

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.

Essential Duties and Responsibilities

Shelter Support

• Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services
• Encourage and discuss progress toward housing with shelter guests
• Assist with shelter setup and maintenance
• Assist with general cleanliness and safety of facility including emptying trash cans and cleaning up spills
• Assist with receiving and verifying orders from vendors, completing tally sheets
• Post and update signs and service calendars
• Audio equipment set up and monitoring
• Assist in the organization of supplies and facilities needs
• Conduct neighborhood patrols to minimize potential impact on the surrounding community

Administration

• Assist with keeping detailed daily summary sheets
• Assist with record keeping and reporting

Miscellaneous

• Assist with guest services and program activities if necessary
• Complete ad hoc projects as appointed by Supervisor

Qualifications

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment

E-Verify

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)