Shelter Site Coordinator: Housing & Wellness Lead

Mission Action; San Francisco (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term disability

Life insurance

Flexible spending account

Commuter benefits

Paid holidays

Paid sick leave

Generous vacation with Summer Recess &

Winter Recess

401(k) with employer matching

Job summary

Mission Action is seeking a Site Coordinator for the Dolores Shelter Program in San Francisco. You will supervise Shelter Monitors and a Care Coordinator, ensuring safety and a dignified guest experience.

You will train staff, coordinate scheduling, and liaise with city partners on food service, facilities, janitorial, and security. Some nights and weekends are required as part of this role.

Qualifications

• Background in service delivery to low-income and immigrant communities.
• Experience in housing, shelter, or related programs is preferred.
• Strong written and oral communication skills with trauma-informed approach.
• Ability to work independently and as part of a multidisciplinary team.
• Experience coordinating staff and ensuring safety at a shelter site.

Responsibilities

• Provide direct supervision to shelter monitors and care staff.
• Coordinate schedules, training, and staff meetings.
• Supervise timesheets and maintain coverage for shifts.
• Ensure COVID-19 precautions and safety protocols are followed.
• Coordinate logistics with city departments for facilities and services.
• Support client issues using de-escalation and trauma-informed practices.
• Manage crisis interventions and incident responses.
• Help clients access safe, dignified housing and exit homelessness.

Skills

Communication skills

Spanish bilingual

Crisis intervention

De-escalation

Conflict resolution

Tools

Microsoft Word

Outlook

Excel

Job description

Mission Action is seeking a Site Coordinator for the Dolores Shelter Program in San Francisco. You will supervise Shelter Monitors and a Care Coordinator, ensuring safety and a dignified guest experience.

You will train staff, coordinate scheduling, and liaise with city partners on food service, facilities, janitorial, and security. Some nights and weekends are required as part of this role.