Site Coordinator -DSP

Mission Action; San Francisco (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term disability

Life insurance

Flexible spending account

Commuter benefits

Paid holidays

Paid sick leave

Generous vacation with Summer Recess &

Winter Recess

401(k) with employer matching

Job summary

Mission Action is seeking a Site Coordinator for the Dolores Shelter Program in San Francisco. You will supervise Shelter Monitors and a Care Coordinator, ensuring safety and a dignified guest experience.

You will train staff, coordinate scheduling, and liaise with city partners on food service, facilities, janitorial, and security. Some nights and weekends are required as part of this role.

Qualifications

• Background in service delivery to low-income and immigrant communities.
• Experience in housing, shelter, or related programs is preferred.
• Strong written and oral communication skills with trauma-informed approach.
• Ability to work independently and as part of a multidisciplinary team.
• Experience coordinating staff and ensuring safety at a shelter site.

Responsibilities

• Provide direct supervision to shelter monitors and care staff.
• Coordinate schedules, training, and staff meetings.
• Supervise timesheets and maintain coverage for shifts.
• Ensure COVID-19 precautions and safety protocols are followed.
• Coordinate logistics with city departments for facilities and services.
• Support client issues using de-escalation and trauma-informed practices.
• Manage crisis interventions and incident responses.
• Help clients access safe, dignified housing and exit homelessness.

Skills

Communication skills

Spanish bilingual

Crisis intervention

De-escalation

Conflict resolution

Tools

Microsoft Word

Outlook

Excel

Job description

Job Announcement

Site Coordinator

Position: Site Coordinator

Program: Dolores Shelter Program

Reports to: Program Manager

Compensation: $70,304 annual salary. Full-time, exempt position. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

Deadline: Immediately interviewing on a rolling basis until position is filled.

About the Organization

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

About the Program

Dolores Shelter Program (DSP) has offered assistance to homeless people from this country and others since 1982, fulfilling its mission to target the community in the Mission area. Through the Dolores Shelter Program, we offer a total of 108 shelter beds distributed in 4 sites: Martha, Maria, Ana, and Jazzie's Place- The first LGBTQIA Adult Shelter in the country. Our sites operate 365 days a year. Our staff provides direct services as well as referrals to other programs and services. Our greatest challenge is to help our participants break the cycle of homelessness that affects so many people in our city.

Position Summary

The Site Coordinator works closely with the Program Director to oversee a team Lead Shelter Monitors, Shelter Monitors, and a Care Coordinator. The team monitors the safety and well-being of guests at the site, conducting regular wellness checks, supporting guest needs, and providing regular food service. Core responsibilities of the Site Coordinator include training new staff, organize staff meetings, provide direct supervision to Lead Shelter Monitors, supporting any staff issues, coordinating schedules and coverage, and maintaining communication with city partners to coordinate services related to food service, facilities, janitorial, and security.

This position requires flexibility and will demand some nights and weekends.

Key Responsibilities

• Provide direct supervision and support to a team of Lead Shelter Monitors, each of whom supervise a team of Shelter Monitors.
• Work closely with the Program Director and HR to troubleshoot any staffing concerns.
• Train all new staff, ensuring that all team members perform the responsibilities of their positions.
• Organize team meetings with all staff to provide training and to review staff responsibilities, policies and procedures, and best practices.
• Check timesheet daily to ensure that all staff enter their hours correctly using the organization's iSolved system.
• Ensure that all staff and guests follow COVID-19 precautions as per guidance by SFDPH. Follow appropriate protocol when staff or guests are exposed to COVID-19.
• Communicate directly with staff and SF city departments to coordinate logistics related to building maintenance, janitorial, food service, and security.
• Provide support to client-related issues, using de-escalation, harm reduction, and conflict resolution techniques.
• Manage and support crisis intervention and critical incidents, completing the appropriate steps to support the well-being of both guests and staff.
• Establish a client-centered and trauma-informed team approach that assists clients with exiting homelessness and accessing safe and dignified housing.

Other Organizational Duties

Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community

Work within the framework of the agency's mission, vision, values, theory of change, and organization's commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.

Commit yourself to treating each community member with respect and dignity

Perform other duties as assigned

Knowledge, Skills, and Abilities

• Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco, particularly in the Mission District.
• A strong commitment to housing justice, as well as inclusive and multi-cultural programming. Demonstrated knowledge/experience working with individuals experiencing homelessness.
• 3 or more years of direct client experience, preferably within housing and shelter programs.
• At least 2 years of experiencing managing other team members.
• Bilingual (written and oral) in Spanish preferred.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.

Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider employment qualified applicants with arrest and conviction records.