Shelter Services Supervisor: Frontline Care Leader

Foothills Animal Shelter; Golden (CO); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Six paid holidays

Floating holidays

Vacation time

Medical insurance

Dental insurance

Vision insurance

Retirement plan with 4% match

Public Service Loan Forgiveness

Job summary

Foothills Animal Shelter is seeking a Shelter Services Supervisor in Jefferson County, Colorado. The role leads the front-line shelter services team, coaching in the moment, solving problems on the spot, and ensuring a consistent and caring experience for every patron and pet.

Open admissions shelter with a mission to serve families and their pets, offering weekend scheduling, strong team collaboration, and a supportive benefits package.

Qualifications

• You are a people person with strong interpersonal skills.
• You are detail-oriented and capture information accurately.
• You thrive in a fast-paced, physical work environment.

Responsibilities

• Facilitate animal visits with individuals and families considering adoption, including handling a variety of companion animals.
• Communicate with patrons via phone, email, and in-person, providing accurate information about Foothills Animal Shelter’s programs.
• Support admissions for those relinquishing pets for adoption or end-of-life services.
• Provide exceptional customer service across all shelter programs and services.
• Offer front-line support and guidance to team members, giving in-the-moment feedback to minimize errors.
• Be the point-person for situational problem-solving and minor escalations for the shelter services team.
• Support training and development of new team members by modeling both hard and soft skills.

Skills

People skills

Detail orientation

Reliability

Leadership

Conflict resolution

Empathy

Job description

Foothills Animal Shelter is seeking a Shelter Services Supervisor in Jefferson County, Colorado. The role leads the front-line shelter services team, coaching in the moment, solving problems on the spot, and ensuring a consistent and caring experience for every patron and pet.

Open admissions shelter with a mission to serve families and their pets, offering weekend scheduling, strong team collaboration, and a supportive benefits package.