Shelter Services Lead: People & Pets Champion

Humane Society of Boulder Valley; Golden (CO); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Six paid holidays

Floating holidays

Three weeks vacation

Paid sick leave

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

401(k) with employer match

HSA/FSA options

No-cost employee health plan options

Job summary

Foothills Animal Shelter in Jefferson County, Colorado, seeks a Shelter Services Supervisor to lead front-line shelter services team with hands-on coaching and calm problem-solving to ensure every patron and pet is met with consistency and care.

You will supervise visitation, coordinate admissions, and uphold high standards of customer service and animal welfare, while promoting teamwork and mission-driven operations.

Qualifications

• You are a people person who enjoys working with diverse individuals and abilities.
• You are detail-oriented and capture every relevant information so nothing is overlooked.
• You thrive in a fast-paced, physical work environment and stay active on your feet.
• You are reliable and on-time, with teammates able to count on you.
• You enjoy leading people and motivating others to perform at their best.
• You are accountable and adapt to the unexpected, resolving conflicts with minimal drama.
• You believe in our mission and support the human-animal bond.

Responsibilities

• Facilitate animal visits with individuals and families considering adoption.
• Communicate with patrons via phone, email, and in-person with accurate information about Foothills Animal Shelter’s programs and services.
• Serve as a compassionate and understanding partner in the admissions process for individuals and families making the difficult decision to relinquish their pets for adoption or end-of-life services.
• Provide exceptional customer service across all programs and services.
• Offer front-line support and guidance to team members, providing process-related feedback in the moment to minimize errors that may impact the patron or animal experience.
• Be the point-person for situational problem-solving and minor escalations for the shelter services team.
• Support the training and development of new team members by modeling and coaching both the hard skills (task-based, software-based) and soft skills (compassion, empathy, understanding) required for success.

Skills

People skills

Detail-oriented

Fast-paced

Reliability

Leadership

Accountability

Mission-driven

Job description

Foothills Animal Shelter in Jefferson County, Colorado, seeks a Shelter Services Supervisor to lead front-line shelter services team with hands-on coaching and calm problem-solving to ensure every patron and pet is met with consistency and care.

You will supervise visitation, coordinate admissions, and uphold high standards of customer service and animal welfare, while promoting teamwork and mission-driven operations.