Resident Services Advocate & Community Liaison

Redwood Communities, Inc.; Albuquerque (NM); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

Flexible spending accounts

Life insurance

Voluntary insurance

401(k) matching

Employee assistance program

Paid time off

Holidays

Job summary

Redwood Communities, Inc. is seeking a Resident Service Coordinator to assess resident needs, coordinate services, and promote stability in HUD-assisted housing in Albuquerque, NM. The role focuses on linking residents with benefits, resources, and on-site programs, while ensuring HUD compliance.

Schedule is Monday-Friday 8am-5pm; pay is $23-$25 per hour. Require a Bachelor's in Social Work or related field and at least 3 years of case management experience in affordable housing.

Qualifications

• Bachelor's degree in Social Work, Gerontology, Psychology, Human Services, or a related field.
• Minimum of 3 years in case management, social services, or resident coordination in affordable or HUD housing.
• Successful completion of background check.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Responsibilities

• Serve as a liaison between residents, property management, and community agencies.
• Assess resident needs through interviews, surveys, and case notes to determine appropriate support services.
• Assist residents in accessing benefits such as SNAP, Medicaid, Medicare, Social Security, and energy assistance.
• Provide crisis intervention and referrals for issues such as mental health, domestic violence, food insecurity, and substance use.
• Maintain confidentiality and adhere to professional boundaries.
• Develop and coordinate on-site programs that promote health, education, employment readiness, and community engagement.
• Partner with local organizations to bring services on-site (e.g., health screenings, transportation assistance, financial literacy workshops).
• Facilitate resident meetings, community-building events, and resource fairs.
• Maintain accurate resident case files in accordance with HUD guidelines and company policy.
• Track and report program outcomes to HUD, ownership, and management as required.
• Ensure compliance with HUD’s Service Coordinator Program Handbook, including reporting in the HUD Multifamily Housing Service Coordinator Program Annual Report (HUD Form 92456).
• Protect resident privacy in compliance with HUD, HIPAA, and Fair Housing regulations.
• Work closely with property management to identify residents at risk of eviction and develop intervention strategies.
• Attend staff meetings and collaborate with the management team to support community stability.
• Build relationships with community agencies, service providers, and government organizations.

Education

Bachelor's degree in Social Work, Gerontology, Psychology, Human Services, or a related field

Job description

Redwood Communities, Inc. is seeking a Resident Service Coordinator to assess resident needs, coordinate services, and promote stability in HUD-assisted housing in Albuquerque, NM. The role focuses on linking residents with benefits, resources, and on-site programs, while ensuring HUD compliance.

Schedule is Monday-Friday 8am-5pm; pay is $23-$25 per hour. Require a Bachelor's in Social Work or related field and at least 3 years of case management experience in affordable housing.