Shelter Overnight/Per Diem Positions available

HAWC; Salem (MA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

3 weeks vacation

13 Holidays

13 Sick days

5 Personal days

70% Paid Family & Medical Leave

401K plan

Job summary

HAWC, Healing Abuse Working for Change, Inc., seeks multiple Overnight and Per Diem staff to support participants in our Emergency Domestic Violence Shelter. On-site shifts include every-other weekend, overnight 8pm-8am, and varied coverage; positions are part-time per diem paid hourly.

Wages are $18.82/hour, or $19.57/hour with bilingual skills; employees working 20+ hours weekly receive prorated benefits, including vacation, holidays, sick and personal days, 70% paid family leave, and a 401K

Qualifications

• Commitment to empowering survivors of domestic abuse.
• Experience in crisis intervention and crisis management.
• Strong organizational and prioritization skills.
• Reliability with scheduling and availability.
• Ability to collaborate to solve problems with participants and staff.
• Respectful work with diverse backgrounds; bilingual preferred.

Responsibilities

• Ensure safety of shelter participants and staff per policies.
• Provide trauma-informed direct support to adults and children as needed.
• Document interactions and hotline calls in the agency database.
• Maintain shift logs with updates, safety concerns, and maintenance notes.
• Provide updates to staff during shifts; communicate via email/phone as needed.
• Monitor shelter security and participant presence; ensure overall safety.
• Cover hotline during scheduled hours and document in the database.
• Screen and orient new shelter participants; prepare and inspect rooms.
• Organize shelter resources: bedding, food, clothing, toiletries.
• Keep staff areas clean; attend trainings and travel to other offices.
• Participate in 30-hour pre-service orientation.

Skills

Crisis intervention

Scheduling reliability

Multicultural competency

GSuite proficiency

Communication

Bilingual preference

Tools

GSuite

Job description

Shelter Overnight/Per Diem Positions available

Job Description

October 14, 2025

Healing Abuse Working for Change, Inc., creates social change by taking action against personal and societal patterns of violence and oppression. Since 1978, HAWC has provided free services and support to survivors of domestic abuse on Massachusetts’ North Shore to help them make informed, independent decisions about their futures. More information is available at www.hawcdv.org .

General Description:

HAWC is seeking to hire multiple individuals to provide on-site support to participants within our Emergency Domestic Violence Shelter Program. Multiple shifts are available. Candidates may apply for multiple shifts. Shifts are scheduled on a regular, ongoing basis. Additional per diem shifts may also be available to provide as-needed coverage.

• Every-other weekend Per Diem: Saturday and/or Sunday 8am-8pm, 8am-2pm or 2pm-8pm
• Overnight coverage: 8pm-8am, various days of the week
• General Per Diem Staff (will be contacted for available shifts): Varied schedule, as needed

These part-time positions are paid hourly. Compensation for these positions is $18.82/hour, or $19.57/hour for employees with relevant bilingual language skills. Employees working at least 20 regularly scheduled hours per week are eligible for prorated employee benefits (see below).

The Overnight and Per Diem Staff positions provide critical support and services to survivors of domestic abuse and their families living in HAWC’s emergency shelter. Primary responsibilities include ensuring participant safety through adherence to shelter policies and protocols, providing support and guidance to shelter participants and hotline callers, responding to and communicating shelter participants’ needs to fellow HAWC staff and Shelter Asst. Director as appropriate and light cleaning. These roles participate in coverage of HAWC’s 24/7 Emergency Hotline, responding to calls that come in to the hotline.

The Overnight staff is permitted to sleep in a designated staff room during portions of this shift if safe and appropriate to do so, while prioritizing position duties and participant needs.

Summary of Benefits (prorated for employees regularly scheduled for 20+ hours per week) :

• 3 weeks of vacation per year during first year; increases at year 5, carryover of 2 weeks
• 13 Holidays off per year
• 13 Sick days per year
• 5 Personal days per year
• 70% Paid Family & Medical Leave paid by HAWC
• 401K plan

Qualifications and Requirements:

• A commitment to empowering and supporting survivors of domestic abuse
• Experience in crisis intervention
• Good organizational and prioritization skills
• Reliability with scheduling and availability
• Ability to collaboratively problem-solve with participants and other team members
• Demonstrated competency and respectfulness in working with clients and staff members from diverse cultural and ethnic backgrounds
• Ability to effectively use internet-based programs and websites, such as GSuite, email, search engines and the agency client database
• Bilingual/Bicultural skills and experience preferred

Position Responsibilities:

• Ensure the safety of shelter participants and staff through adherence to HAWC shelter policies and protocols
• Provide trauma-informed direct support to participant adults and children as needed
• Document participant interactions and hotline calls in agency database
• Review and maintain program shift log, documenting any participant updates, crisis intervention, safety concerns and maintenance concerns in log at the end of every shift
• Provide oral updates to fellow HAWC staff at shift changes. Communicate as necessary via email and phone with other staff and leadership regarding any necessary follow-up
• Monitor security system for awareness of participants’ presence and needs within the shelter building and overall safety
• Provide direct hotline coverage during scheduled work hours, including documentation in agency database
• Conduct screening and intakes for new shelter participants
• Prepare, clean and inspect rooms before participant entry and after exit
• Organize and inventory shelter resources available for participant needs, including bedding, food, clothing and toiletries
• Ensure cleanliness of staff office, office fridge, staff bathroom, stairways and basement storage area
• Attend regular supervision and trainings, traveling as necessary to other HAWC offices
• Participate in 30-hour HAWC pre-service orientation training

HAWC is an Equal Opportunity Employer. People of color, LGBTQ people, bicultural and bilingual people, people with disabilities, and survivors of partner abuse are encouraged to apply. HAWC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, gender or gender identity, familial status, disability, ancestry, age, marital status, public assistance status, sexual orientation, veteran history/military status, genetic information or membership in any group protected by federal and state law.