Client Services Representative/Shift Lead - Milwaukee Campus

Wisconsin Humane Society; Milwaukee (WI); On-site; USD 19,975 - 22,041; Full time

Benefits offered by this job

Paid time off, including wellness and holiday time

Health, dental, and vision insurance

403(b) retirement plan with company match

Mental health support through Employee Assistance Program

Discounts on adoption fees and services

Job summary

The Wisconsin Humane Society in Milwaukee is hiring a Client Services Representative/Shift Lead. This role involves supporting the Client Services and Animal Care teams on-site while impacting the lives of animals and people positively.

Key responsibilities include monitoring workflow, providing guidance, and ensuring organizational standards are met. The position offers a pay range of $14.50 - $16.00 per hour and includes benefits for full-time staff, such as health insurance and retirement plans.

Qualifications

• Ability to work evenings, weekends, and holidays.
• Physical capability to lift up to 50 pounds.
• Demonstrated alignment with organizational values.

Responsibilities

• Monitor daily workflow and ensure community and staff needs are met.
• Assist in maintaining standards of animal care and client services.
• Train and onboard new staff and volunteers.

Skills

Emotional navigation in animal welfare

Bilingual (encouraged to apply)

Prior animal care experience

Job description

Job Details

Job Location: Milwaukee Campus - Milwaukee, WI 53208
Position Type: Full-Time/Part-Time
Salary Range: $14.50 - $16.00 Hourly
Job Category: Nonprofit - Social Services

How you’ll impact our mission

The Wisconsin Humane Society (WHS) is hiring a part-time or full-time Client Services Representative/Shift Lead. This position reports to the Client Services and Animal Care department and works onsite at the Milwaukee Campus. The role partners with the Client Services and Animal Care department managers to provide day‑to‑day support and guidance to the Client Services team. If you’re looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today!

Key accountabilities

• Monitor daily workflow while balancing community, animal, and staff needs.
• Assist in implementing, monitoring, and maintaining organizationally defined standards of animal care and client services.
• Monitor and adjust daily schedules as needed and communicate schedule changes to the team.
• Monitor staff and volunteer workflow, complete daily tasks, and provide flexible coverage as needed.
• Ensure the building is accessible and secured according to posted hours of operation.
• Partner with staff, clients, and volunteers to problem solve and triage challenging or emergent situations.
• Provide staff, clients, and volunteers with feedback and elevate additional follow‑up to department managers.
• Support onboarding, training, and skill development for staff and volunteers.
• Assist Client Services and Animal Care managers with staff training and meetings.
• Complete all Client Services Representative job accountabilities in addition to responsibilities listed above.

Qualifications

• Demonstrated alignment with our mission, people‑centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach.
• Ability to navigate emotional aspects of animal welfare work.
• Availability to work evenings, a weekend shift, and a rotating holiday.
• Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions. Must be able to routinely lift and carry up to 50 pounds.
• Prior animal care and client service experience is a plus.
• Bilingual candidates are encouraged to apply.

Hiring range: $14.50-$16.00

Benefits for our full‑time staff include

• Paid time off, including vacation, wellness, and holiday time.
• Health, dental, and vision insurance.
• 403(b) retirement plan with company match.
• Paid family leave.
• Group term and voluntary life insurance.
• Short‑term and long‑term disability.
• Flexible spending plans.
• Health savings account (HSA).
• Supplemental benefits to cover unexpected expenses.

Benefits for all staff include

• 403(b) retirement plan.
• Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year.
• Limited low‑cost wellness and veterinary care services for staff members’ animals.
• Discounts on adoption fees, training classes, youth programs, retail and events.
• Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.

The Wisconsin Humane Society is an equal opportunity employer.