Shelter Operations Leader: Trauma-Informed Impact

Champlain Housing Trust, Inc.; Shelburne (VT); On-site; USD 74,000 - 82,000; Full time

Job summary

Champlain Housing Trust seeks an Operations Manager for Harbor Place, a hotel shelter serving guests experiencing homelessness. You will oversee facilities, safety, and guest services while leading a diverse team and coordinating with community partners.

The role requires trauma-informed practice experience, budget oversight, and evening/on-call responsibilities to ensure safe, welcoming operations.

Qualifications

• Bachelor degree or equivalent in related field.
• Five years of relevant operational leadership experience required.
• Minimum of three years supervisory experience required.
• Experience providing direct service to vulnerable populations.
• Demonstrated ability to manage operational budget and vendor relationships.
• Strong crisis management skills and calm under pressure.

Responsibilities

• Oversee day-to-day operations of Harbor Place, a shelter hotel.
• Lead recruitment, onboarding, scheduling, and staff development.
• Ensure guest services, occupancy management, and partnerships with community agencies.
• Develop and monitor annual operating budgets with leadership and accounting teams.
• Coordinate vendors, contractors, and internal departments; manage facilities and safety systems.

Skills

Operational leadership

Budget management

Crisis management

Supervisory experience

Direct service to vulnerable

Trauma-informed practices

Vendor management

Facilities management

Education

Bachelor's degree or equivalent

Job description

Champlain Housing Trust seeks an Operations Manager for Harbor Place, a hotel shelter serving guests experiencing homelessness. You will oversee facilities, safety, and guest services while leading a diverse team and coordinating with community partners.

The role requires trauma-informed practice experience, budget oversight, and evening/on-call responsibilities to ensure safe, welcoming operations.