Shelter Operations Lead

Champlain Housing Trust, Inc.; Shelburne (VT); On-site; USD 46,000 - 48,000; Full time

Job summary

Champlain Housing Trust, Inc. is seeking an Assistant Operations Manager to help ensure Harbor Place operates safely and guest-focused. The role blends social services, hospitality, facilities, guest relations, and team leadership to sustain high-quality service.

You will support day-to-day operations, supervise staff and vendors, and coordinate with community partners while maintaining an operations-first approach in a shelter setting.

Qualifications

• Bachelor degree or equivalent experience in social work, human services, hospitality, business, property management, or related field.
• Three years of relevant operational experience required; shelter ops experience and trauma-informed practices strongly preferred.
• Prior supervisory or coaching experience strongly preferred.
• Experience providing direct service to vulnerable populations required.
• Must demonstrate a solution-oriented approach to crisis management and good judgment under pressure.
• Commitment to providing excellent service to staff and guests.

Responsibilities

• Operations & Facilities Management: assist in building operations, maintenance, custodial functions, tech systems, security systems, and contracted services.
• Coordinate vendors, contractors, service providers, and internal departments.
• Assist in preventive maintenance, safety, security, and sustainability initiatives.
• Conduct and/or oversee property and room inspections.
• Monitor and replenish inventory, manage linen services and resources.
• Respond to emergencies and coordinate with first responders and leadership.

Skills

Leadership

Customer service

Crisis management

Building systems

Planning and organization

Education

Bachelor's degree or equivalent

Job description

Champlain Housing Trust, Inc. is seeking an Assistant Operations Manager to help ensure Harbor Place operates safely and guest-focused. The role blends social services, hospitality, facilities, guest relations, and team leadership to sustain high-quality service.

You will support day-to-day operations, supervise staff and vendors, and coordinate with community partners while maintaining an operations-first approach in a shelter setting.