Impactful Shelter Operations Leader

Champlain Housing Trust, Inc.; Shelburne (VT); On-site; USD 74,000 - 82,000; Full time

Job summary

Champlain Housing Trust, Inc. seeks an Operations Manager to lead Harbor Place’s day-to-day operations, combining social services, hospitality, facilities, and team leadership to deliver high-quality service.

The role requires evening/weekend hours, on-call rotation, and a focus on safety, guest relations, and community partnerships. A bachelor’s degree and 5+ years of leadership in shelter or related settings are preferred.

Qualifications

• Bachelor degree or equivalent experience in social work, human services, hospitality, business, property management, or a related field.
• Five years of relevant operational leadership experience is required; shelter operations experience and trauma-informed practices preferred.
• Minimum of three years supervisory experience required.
• Experience providing direct service to vulnerable populations required.
• Demonstrated ability to create and manage an operational budget and vendor relations.

Responsibilities

• Oversee building operations, maintenance, custodial functions, technology systems, security systems, and contracted services.
• Coordinate vendors, contractors, service providers, and internal departments.
• Implement preventive maintenance, safety, security, and sustainability initiatives.
• Conduct and oversee property and room inspections.
• Oversee purchasing, inventory, linen services, and operational resources.
• Respond to emergencies and coordinate with first responders.
• Lead recruitment, onboarding, training, scheduling, and retention efforts.
• Provide coaching, supervision, and performance management.
• Ensure cross-training and continuity of essential operations.
• Build a positive, collaborative and safety-conscious staff culture.
• Ensure exceptional guest service and occupancy management.
• Build partnerships with healthcare, housing, and social service agencies.
• Utilize trauma-informed practices and de-escalation techniques.
• Enforce guest agreements and policies respectfully.
• Assist in creating and implementing site programming to support guests.
• Develop and monitor annual operating budgets with accounting team.
• Approve invoices and monitor expenditures.
• Support billing, reporting, compliance, and confidentiality requirements.

Skills

Leadership

Operations management

Budgeting

Crisis management

Customer service

Team development

Education

Bachelor degree or equivalent experience

Job description

Champlain Housing Trust, Inc. seeks an Operations Manager to lead Harbor Place’s day-to-day operations, combining social services, hospitality, facilities, and team leadership to deliver high-quality service.

The role requires evening/weekend hours, on-call rotation, and a focus on safety, guest relations, and community partnerships. A bachelor’s degree and 5+ years of leadership in shelter or related settings are preferred.