Shelter Operations & Guest Services Lead (Assistant Manager)

Champlain Housing Trust, Inc.; United States; On-site; USD 52,000 - 73,000; Full time

Job summary

Champlain Housing Trust, Inc. is seeking an Assistant Operations Manager for Harbor Place, a shelter-run hotel serving guests experiencing homelessness.

The role blends social services, hospitality, and facilities management to ensure a safe, welcoming, and well-maintained environment for guests and staff, with on-site leadership and community collaboration. The position requires evening and weekend hours, an on-call rotation, and a focus on operational excellence while nurturing a

Qualifications

• Bachelor degree or equivalent in social work, human services, hospitality, business, property management, or related field.
• Three years of relevant operational experience required; shelter ops exp and trauma-informed practices preferred.
• Prior supervisory or coaching experience preferred.
• Experience providing direct service to vulnerable populations required.

Responsibilities

• Assist Operations Manager with building operations, maintenance, custodial functions and security systems.
• Coordinate vendors, contractors, and internal departments; supervise service providers.
• Implement preventive maintenance, safety, security, and sustainability initiatives.
• Conduct property and room inspections; monitor inventory and linen services.
• Respond to emergencies and coordinate with first responders; liaise with leadership.
• Recruit, onboard, train, schedule and retain staff in line with policies; mentor site staff.
• Provide coaching and act as a positive example to staff; promote cross-training.
• Foster a collaborative, safety-conscious staff culture.

Skills

Leadership

Customer service

Crisis management

Building systems

Planning & organization

Technology proficiency

Education

Bachelor's degree or equivalent

Job description

Champlain Housing Trust, Inc. is seeking an Assistant Operations Manager for Harbor Place, a shelter-run hotel serving guests experiencing homelessness.

The role blends social services, hospitality, and facilities management to ensure a safe, welcoming, and well-maintained environment for guests and staff, with on-site leadership and community collaboration. The position requires evening and weekend hours, an on-call rotation, and a focus on operational excellence while nurturing a