Shelter Operations Leader - Monitor Team

Carpenter's Shelter; Alexandria (VA); Sur place; USD 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b)

Paid time off

Sick leave

Holiday pay

Résumé du poste

Carpenter’s Shelter in Alexandria, VA, seeks a Monitor Manager to lead a team supporting the 24-hour emergency shelter. You will supervise Monitor staff, manage scheduling, onboarding, training, and performance, and ensure trauma-informed, client-centered service.

The role collaborates with program leaders, case management, HR, facilities, and volunteers to maintain safe, dignified shelter operations, with a strong focus on incident response, documentation, and continuous quality improvement.

Qualifications

• Required: High school diploma or GED and relevant human services experience.
• At least two years of experience in homeless services, residential services, behavioral health, or related setting with supervision responsibilities.
• Ability to supervise, coach, provide feedback, and hold staff accountable.
• Knowledge of trauma-informed, client-centered, low-barrier approaches.

Responsabilités

• Provide direct supervision, leadership, coaching, and accountability to Monitor staff.
• Manage staff scheduling and coverage for evenings, overnights, weekends, holidays.
• Oversee incident response, documentation, and compliance with policies.
• Coordinate with Director, HR, facilities, and other programs to ensure smooth shelter operations.
• Support staff onboarding, training, and performance evaluations.
• Maintain shift communications and quality assurance for Monitor operations.

Connaissances

Leadership

Supervision

Scheduling

Trauma-informed care

Documentation

Microsoft Office

Driver's license

Formation

High school diploma or GED

Outils

Microsoft Word

Excel

PowerPoint

Teams

SharePoint

Description du poste

Carpenter’s Shelter in Alexandria, VA, seeks a Monitor Manager to lead a team supporting the 24-hour emergency shelter. You will supervise Monitor staff, manage scheduling, onboarding, training, and performance, and ensure trauma-informed, client-centered service.

The role collaborates with program leaders, case management, HR, facilities, and volunteers to maintain safe, dignified shelter operations, with a strong focus on incident response, documentation, and continuous quality improvement.