Shelter Monitor Supervisor

Providence Foundation Of San Francisco; San Francisco (CA); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Providence Foundation Of San Francisco is seeking a Shelter Monitor Supervisor to oversee daily shelter operations, manage staff across multiple sites, and ensure safe, compliant service delivery. You will handle guest services, security, inventory, and reporting, reporting to senior management.

The role emphasizes independent decision-making, training, and ensuring continuity of operations across shifts in a community-focused nonprofit setting.

Formación

• Experience supervising staff and managing shift operations.
• Strong organizational and communication skills.
• Ability to ensure safety and compliance with policies and procedures.

Responsabilidades

• Primary decision-maker during assigned shifts for shelter operations.
• Direct supervision of staff and adherence to shelter protocols.
• Oversee daily shelter operations, ensuring safety and order.
• Train staff and ensure security and operational compliance.
• Assign staff to posts and manage staffing levels.
• Monitor performance and address issues professionally.
• Handle scheduling, breaks, and call-offs without service disruption.
• Oversee guest check-in, food service, and facility cleanliness.
• Ensure guest safety with wellness checks and emergency inspections.
• Enforce security measures and resolve incidents with management input.
• Serve as primary contact for guests and manage inquiries.
• Monitor inventory and coordinate supply orders and laundry.
• Submit daily/weekly reports and maintain records with signatures.

Conocimientos

Staff supervision

Operations management

Guest services

Security awareness

Reporting & documentation

Shift leadership

Descripción del empleo

At the Providence Foundation of San Francisco, we are committed to making a life-changing impact on the lives of those we serve. Our mission is to provide comprehensive support to homeless individuals and families, helping them transition from crisis to stability. By joining our team, you will be part of a passionate group of professionals dedicated to creating positive change and improving the circumstances of our community members.

Why Work With Us:

Meaningful Work: Be part of a team that makes a tangible difference in the lives of individuals and families experiencing homelessness.

Supportive Environment: Work in a collaborative and supportive environment where your contributions are valued, and your professional growth is encouraged.

Community Impact: Help build a stronger, healthier community by providing essential services and support to those in need.

Professional Development: Gain valuable experience and skills in case management, social services, and community outreach.

Overview:

The Shelter Monitor Supervisor is responsible for overseeing the daily operations of the shelter's program shift, managing staff, and ensuring the effective execution of services across multiple sites under the Providence Foundation of San Francisco (PFSF). This role includes responsibility for making independent decisions, maintaining shelter safety and security, managing resources, and leading a team to ensure high-quality service delivery. The Supervisor works closely with senior management and plays a crucial role in shelter operations, ensuring compliance with policies and procedures.

Position Summary:

The Shelter Monitor Supervisor leads the shelter’s operations, making key decisions regarding staff, guest services, and site management. The role involves ensuring that all shelter activities are conducted efficiently, safely, and within regulatory guidelines. The Supervisor is also responsible for the supervision of staff and the proper implementation of shelter policies, reporting directly to senior management. Additionally, this role involves handling escalations and making strategic decisions for the shelter's daily functioning.

Key Responsibilities and Accountabilities:

Leadership and Oversight:

Primary decision-maker during assigned shifts, responsible for ensuring the shelter’s smooth operation.

Direct supervision of staff to ensure punctuality, adherence to shelter protocols, and maintaining professional standards.

Lead and oversee daily operations of the shelter, ensuring a supportive, safe, and orderly environment for all guests.

Train staff and ensure compliance with security and operational protocols.

Staff Management:

Assign staff to specific posts (Front Desk, Roamer, Front Entrance, Community Room), ensuring appropriate staffing levels and coverage.

Monitor staff performance, ensuring tasks are completed, and addressing any issues that arise with professionalism.

Manage scheduling, ensuring compliance with labor regulations and that breaks/lunches are taken as required.

Handle staffing emergencies such as call-offs, ensuring all roles are covered and service is uninterrupted.

Operations Management:

Independently oversee guest check-in procedures, ensuring accurate record-keeping and adherence to visitor protocols.

Oversee food service operations, ensuring compliance with health and safety standards for food preparation and service.

Manage site cleanliness, conducting regular inspections and ensuring the shelter is in optimal condition for the next shift.

Ensure guest safety, conducting wellness checks and emergency exit inspections as needed.

Security Protocols:

Implement and enforce security measures for the shelter, including monitoring the perimeter and securing the facility.

Respond to and resolve security incidents, coordinating with senior management as necessary.

Ensure guest compliance with shelter rules, addressing conflicts and de-escalating situations when required.

Guest and Customer Service:

Serve as the primary point of contact for guests, ensuring all interactions are handled professionally and compassionately.

Manage guest services, responding to inquiries, addressing concerns, and ensuring all guests follow shelter protocols.

Supply and Inventory Management:

Monitor and manage inventory levels for shelter supplies (cleaning products, linens, food, etc.), ensuring sites are well-stocked.

Coordinate laundry services and ensure fresh linens are available for guests.

Handle supply orders, ensuring the timely delivery of essential goods.

Reporting and Documentation:

Submit daily and weekly reports on shelter operations, including guest counts, incidents, and inventory updates.

Maintain a detailed phone log for shelter staff and record call-offs or attendance issues.

Ensure documentation is completed accurately, with all necessary signatures before submission.

Supervisory Responsibilities:

Oversee the entire shift, ensuring all shelter tasks are completed, and standards are maintained.

Conduct shift debriefings with the incoming supervisor to ensure smooth transitions between shifts.

Ensure compliance with shift schedules, including ensuring staff receive their breaks and lunches.

Additional Responsibilities:

Oversee meal distribution, ensuring timely preparation and cleanup of dining areas.

Maintain cleanliness in communal areas such as the Community Room, preparing for the next shift.

Attend Project Homeless Connect and Family Shelter meetings as required.

Report critical incidents (security breaches, guest complaints, etc.) and take immediate action to resolve them.