Shelter Monitor - SOP

Mission Action; San Francisco (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term disability

Life insurance

Flexible spending account

Commuter benefits

Paid holiday

Paid sick leave

Vacation with Summer Recess and Winter

Job summary

Mission Action seeks a Family Shelter Monitor in San Francisco to oversee operation and safety of a family emergency shelter serving youth and families. The role requires night shifts (evening to morning) and weekend coverage, with potential full-time or part-time status.

Responsibilities include enforcing shelter policies, documenting daily activities, and maintaining professional conduct while coordinating with program staff.

Qualifications

• Written and oral communication in English is required.
• Bilingual Spanish preferred for basic communication.
• High School Diploma or equivalent required.

Responsibilities

• Ensure safety and security of shelter site and respond to emergencies.
• Enforce shelter policies for staff, youth and family participants.
• Explain shelter rules and grievance policies to guests.
• Schedule shelter hearings and coordinate daily operations.
• Provide regular reports to management via logs, email, and calls.
• Notify Director of Operations of maintenance needs.
• Facilitate daily check-in/check-out of guests.
• Mediate and de-escalate conflicts.
• Complete mandated reporter training and report child abuse/neglect as needed.
• Stay awake during shifts and monitor night staff.
• Participate in fundraising and organizational meetings.

Skills

Customer service

Bilingual Spanish

English communication

Basic computer skills

Education

High School Diploma or equivalent

Tools

MS Word

Email

Job description

Job Announcement

Family Shelter Monitor

Position: Family Shelter Monitor

Program: Stay Over Program

Reports to: Program Manager

Compensation:

$23.75 per hour, Full-time (weekend and overnight availability mandatory).

Benefits:

• medical
• dental
• vision
• long-term disability
• life insurance
• flexible spending account
• commuter benefits
• paid holiday
• paid sick leave
• generous vacation with Summer Recess and Winter Recess
• 401(K) with employer matching

Deadline: Positions open until filled

About the Organization and Program:

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

The BVHM Family Emergency Shelter uses the school's gym as a family emergency shelter. The program provides shelter for up to 20 families at a time and operates during evening and overnight hours from 6:00 pm to 7:00 am. The program provides coordinated, compassionate, and high quality services to youth and families from within the school experiencing homelessness.

Position Description:

Under the supervision of the Stay Over Program Manager and the Director of Community Services, Shelter Monitors are responsible for the operation and security of the shelter site and the supervision of the shelter youth and families. We are currently seeking both full-time and part-time monitors. The shelter will operate 7 days per week, 365 days a year, and staff work one of two shifts: 5:30 p.m.1 a.m. or 1:00 a.m.7:30 a.m. between Monday-Friday and 5:30 p.m.2:30 a.m. or 2:30 a.m.10:30 a.m. on weekends. Available shifts may vary and hours may range between 18-40 hours per week.

Essential Duties and Responsibilities:

• Ensures the safety and security of shelter site and responds to emergency situations, as needed
• Consistently enforces all shelter policies for staff and youth and family participants
• Understands and is able to explain shelter rules and grievance policies
• Schedules shelter hearings
• Makes regular reports to shelter management using daily logs, forms, e-mail, and phone calls; provides pertinent shelter data to for contract and grant reports
• Reports issues requiring repairs and maintenance to Director of Operations
• Facilitates daily check-in and check-out of guests from the shelter
• Mediates and de-escalates conflicts
• Completes mandated reporter training and certification and report instances of child abuse/neglect as needed
• Remains awake and alert during assigned shifts, and ensures that other night staff are also doing so
• Participate in fundraising and organizing efforts as needed
• Attend organizational and departmental meetings, trainings, and activities.
• Maintain professional attitude and work ethic
• Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action
• Perform other duties as assigned

Qualifications:

• Strong commitment to serving low-income and underserved communities, with an ability to relate to and communicate with a broad range of clients and colleagues
• Commitment to social justice issues, and familiarity with Mission Action's mission and organizational work
• At least 1 year of experience providing services to low-income, homeless youth and familiesMust be able to remain awake and alert for entire shift
• Written and oral communication in English is required
• Bilingual Spanish must be able to speak and write enough to provide instructions and basic communication; fluency strongly preferred
• Basic computer proficiency (MS Word, e-mail, etc.)
• High School Diploma or equivalent
• Experience working with underprivileged adults or day laborers, LGBTQ and/or immigrant communities, preferred
• Volunteer experience, customer service experience and transferable skills will be considered
• CPR/First Aid Certification within 3 months of hire
• Must obtain TB and background clearance upon hire

Mission Action ( www.misstionaction.org ) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.