Shelter Manager B

Bay Area Turning Point Inc.; Town of Webster (NY); On-site; USD 50,000 - 52,000; Full time

Job summary

Bay Area Turning Point Inc. is seeking a Shelter Manager B to oversee daily shelter operations, program delivery, staff supervision, and volunteer coordination. The role includes managing documentation, outcomes, and safety for residents and staff in a busy shelter environment.

The position requires leadership experience, a 4-year degree, and the ability to work flexible hours including weekends. Salary is competitive with a strong benefits package and opportunities for professional growth.

Qualifications

• Minimum of 3 years of prior administrative/program experience.
• Minimum of 2 years prior experience in management.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Responsibilities

• Provide supervision and support to the shelter operations team and volunteers.
• Oversee safety, security, and welfare of residents and staff.
• Oversee cleanliness and sanitation of the shelter facility.
• Monitor service documentation in client files and outcomes.
• Oversee client orientation into the shelter program.
• Provide crisis intervention to residents as needed.

Job description

| Job Title : Shelter Manager B | FLSA Status: Exempt || Department: Client Services Program | Reports to: Shelter Director || Effective Date: 12/7/2025 | Pay Rate: $50,000-52,000 year
$24.04 - $25.00 hour |

Position Overview:
Shelter Manager B position oversees the shelter’s daily operations, special projects/activities, service delivery and documentation, program staff, and volunteers for the shelter facility.

HOURS: Sunday, Monday, Tuesday, and Wednesday (8 AM – 7 PM) - 40 hours weekly minimum or as necessary to achieve program objectives, tasks, activities, and responsibilities and to effectively document outcome measures and variations. Have the flexibility to work business and untraditional hours to meet the program's needs.

Essential Duties and Responsibilities:

• Provide supervision and support to the shelter operations team, 5 full-time Resident Advocates and Cook to ensure continuity of care for residential clients and 24-hour coverage for the facility.Resident Advocate/Shelter:
• Oversee the safety, security, and general welfare of adults and children utilizing the shelter facility.
• Oversee the cleanliness and sanitation of the shelter facility to ensure clients, staff, and volunteers follow all inspections, fire codes, and health codes.
• Oversee sorting and utilization of in-kind contributions, supplies, and equipment.
• Oversee service documentation in client files and monitor outcomes for re-training and/or accommodation to client service delivery.
• Oversee the implementation of client orientation into the shelter program.
• Provide crisis intervention assistance to residents and prospective residents.
• Conduct weekly walk-throughs of the shelter facility and report urgent maintenance and repair needs to the Shelter Director.
• Adhere to and assist with managing the shelter services program’s annual budget.Cook/Food Services:
• Oversight of menu planning and food ordering to ensure three meals and three snacks are provided daily.
• Adhere to and assist with managing the food services program annual budget.Other:
• Maintain knowledge of overall agency objectives, activities, and client assistance resources.
• Serve as the Manager On-call, on a monthly rotation schedule, for both Non-Residential and Residential programs, helping the client services team.
• Consult the supervisor regarding any critical situations within the department.
• Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients.
• Assist with providing shelter and hotline coverage.
• Serve as the Volunteer Supervisor, providing training and engaging volunteers.
• Other duties as assigned.Supervision:
• Resident Advocate Day A & B; Resident Advocate Evening C; Resident Advocate Night A & C; Cook; VolunteersQualifications:
• Minimum of 3 years of prior administrative/program experience
• Minimum of 2 years prior experience in managementEducation and Other Requirements:
• Minimum of a 4-year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/ have automobile insurance coverage, be insurable, and have at least three years of verifiable driving experience.
• Provide and maintain proof of personal automobile insurance.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.Job-Specific Competencies:
• Management of staff and volunteers, including scheduling, on-the-job training, professional growth, and employee documentation.
• Ability to demonstrate leadership, communication, and problem-solving skills that encourage and empower residents to seek remedies for positive changes.
• Ability to demonstrate critical thinking skills to assist staff with in-the-moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crises.
• Understand residential programs and the dynamics of communal living.I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point, Inc.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.

Bay Area Turning Point Inc.

Celebrating 35 years of Advocating to End Domestic & Sexual Violence.

Bay Area Turning Point, Inc. offers recovery solutions for survivors of family violence and sexual assault while promoting violence prevention strategies for community transformation.

Individual and Family Services Hospitals and Health Care