Shelter Manager A

Bay Area Turning Point; Webster, Northern (TX, KY); Hybrid; USD 50,000 - 52,000; Full time

Job summary

Bay Area Turning Point is seeking a Shelter Manager A to oversee daily shelter operations, staff, and volunteers, ensuring service delivery and documentation align with program goals.

The role requires leadership in managing Resident Advocates, childcare staff, and volunteers, with a focus on safety, sanitation, and compliance. A 4-year degree is required, plus experience in administration and supervision. Must be able to work flexible hours and meet regular documentation deadlines.

Qualifications

• Minimum 3 years of administrative/program experience.
• Minimum 2 years of management experience.
• Bachelor’s degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience.
• Must pass criminal background check, motor vehicle report, and references.
• Must have a clean driving record and be insurable with at least three years of driving experience.
• Ability to lift/carry/move a minimum of 40 lbs.

Responsibilities

• Supervise shelter operations team and coverage for the facility.
• Oversee safety, cleanliness, and welfare of residents and children.
• Manage childcare program with safety and scheduling responsibilities.
• Provide incident resolution support and staff training as needed.

Skills

Staff supervision

Leadership

Budget management

Communication

Education

Bachelors degree in Social Work/Sociology/Psychology/HR

Job description

Job Title: Shelter Manager A

FLSA Status: Exempt

Department: Client Services Program

Reports to: Shelter Director

Effective Date: 11/9/2025

Pay Rate: $50,000-52,000 year

Pay Rate: $24.04 - $25.00 hour

HOURS: Wednesday, Thursday, Friday, and Saturday (9 AM-8 PM) - 40 hours weekly minimum or as necessary to achieve program objectives and tasks and responsibilities and to effectively document outcome measures and variations. Have the flexibility to work both business and untraditional hours to meet the needs of the program.

Shelter Manager A oversees the shelter’s daily operations, special projects/activities, service delivery and documentation, program staff, and volunteers for the shelter facility and food services program.

Essential Duties and Responsibilities:

• Provide supervision and support to the shelter operations team, 3 Full-time Resident Advocates, PRN Resident Advocate Relief, and 2 Childcare Providers to ensure continuity of care for residential clients and 24-hour coverage for the facility.

Resident Advocate/Shelter:

• Oversee the safety, security, and general welfare of adults and children utilizing the shelter facility.
• Oversee cleanliness and sanitation of the shelter facility to ensure all inspections, fire codes, and health codes are followed by clients, staff, and volunteers.
• Adhere to and assist with managing the shelter services program’s annual budget.

Childcare Provider/Childcare:

• Provide supervision, support, and structure for the childcare program to include safety. Hands-on assistance in childcare to provide adequate care for the children.
• Provide guidance to the childcare providers with concerns that may be faced in the childcare program, i.e., interpersonal behaviors with children and engagements with parents and volunteers.
• Ensure that all agency/program policies and procedures are followed during all childcare/children’s services activities. Develop and make recommendations for childcare procedures as needed.
• Maintain the weekly schedule for childcare utilizing the curriculum for activities.
• Coordinate monthly field trips for the children in childcare, including reservation of an agency vehicle for transportation.

Other:

• Maintain knowledge of overall agency objectives, activities, and client assistance resources.
• Serve as the Manager On-call, on a monthly rotation schedule, for both Non-Residential and Residential programs, helping the client services team.
• Consult the supervisor regarding any critical situations within the department.
• Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients.
• Assist with providing shelter and hotline coverage.
• Serve as the Volunteer Supervisor, providing training and engaging volunteers.
• Other duties as assigned.

Supervision:

• Resident Advocate Evening A & B; Resident Advocate Night B; Childcare Provider A & B; PRN Resident Advocate Relief; Volunteers

Qualifications:

• Minimum of 3 years of prior administrative/program experience
• Minimum of 2 years prior experience in management

Education and Other Requirements:

• Minimum of a 4-year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/ have automobile insurance coverage and is insurable and have at least three years of verifiable driving experience.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job-Specific Competencies:

• Management of staff and volunteers, including scheduling, on-the-job training, professional growth, and employee documentation.
• Ability to demonstrate leadership, communication, and problem-solving skills that encourage and empower residents to seek remedies for positive changes.
• Ability to demonstrate critical thinking skills to assist staff with in-the-moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crises.
• Understand residential programs and the dynamics of communal living.

I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point, Inc.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.