Resident Advocate Evening A

Bay Area Turning Point; Webster (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

Bay Area Turning Point is seeking a Resident Advocate for the evening shift at the Webster shelter. The role covers crisis intervention, safety, and service delivery to residents during assigned hours.

Responsibilities include guiding residents on shelter rules, maintaining confidentiality, managing donations, and coordinating with staff to ensure a safe, clean environment. Candidates must meet background checks and driving requirements.

Qualifications

• Requires a minimum of a 4-year degree in Social Work or related field.
• Must pass criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record and automobile insurance; at least three years driving experience.
• Ability to lift/carry/move a minimum of 40 lbs.

Responsibilities

• Provide crisis intervention to residents and hotline callers.
• Oversee safety and welfare during shift.
• Orient residents to shelter guidelines and ensure adherence.
• Maintain confidentiality of records and location.
• Handle donations—accept, record, and store properly.
• Attend shelter and staff meetings.
• Oversee shelter cleanliness and reassign chores as needed.
• Submit maintenance requests for equipment/building repairs.
• Check call notes and retrieve client messages.
• Perform other duties as assigned.

Skills

Crisis intervention

Safety and welfare

Confidentiality

Effective communication

Multitasking

Education

Bachelor's degree in Social Work or related field

Job description

Position Overview:

Resident Advocate Evening A position oversees the shelter operations including service delivery to residential clients during assigned shifts.

HOURS: 40 hours weekly, Sunday – 8 am to 4:30 pm / Monday & Tuesday - 5 pm to 12:30 am / Wednesday - 4:30 pm to 12:30 am / Thursday - Off / Friday – Off / Saturday - 8 am / 4:30 pm or as necessary to achieve program objectives, tasks, activities, and responsibilities.

Essential Duties and Responsibilities:

• Provide crisis intervention assistance to current residents and hotline callers.
• Oversee the safety, security, and general welfare of adults and children utilizing the shelter facility during assigned shift.
• Provide orientation to residents regarding all shelter guidelines and procedures and ensure adherence to those guidelines.
• Maintain confidentiality pertaining to records, residents, and locale of shelter facility.
• Ensure all donations are accepted, recorded, and put away in proper storage areas.
• Attend and contribute to shelter and combined staff meetings.
• Oversee the cleanliness of the shelter to include checking chores and reassigning as needed.
• Submit maintenance requests for equipment and building repairs.
• Check call notes and retrieve client messages.
• Other duties as assigned.

Qualifications:

Entry-level position, no additional required.

Education and Other Requirements:

• Minimum of a 4-year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/ have automobile insurance coverage, be insurable, and have at least three years of verifiable driving experience.
• Provide and maintain proof of personal automobile insurance.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job-Specific Competencies:

• Ability to demonstrate communication and problem-solving skills that encourages and empowers residents to seek remedies for positive changes.
• Ability to handle multiple tasks and prioritize changing workload.
• Ability to make independent decisions to benefit residents, the shelter facility and the agency.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crises.
• Ability to understand residential programs and the dynamics of communal living.

I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point, Inc.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.