Shelter Manager A

Bay Area Turning Point Inc.; Webster (TX); On-site; USD 50,000 - 52,000; Full time

Job summary

Bay Area Turning Point Inc. is seeking a Shelter Manager A to oversee the shelter’s daily operations and manage a team of advocates and childcare providers. The role requires strong leadership, communication, and problem-solving skills with a minimum of 3 years of administrative experience and 2 years in management. A 4-year degree in a relevant field is required. This position offers a salary ranging from $50,000 to $52,000 per year, with flexible working hours and project involvement.

Qualifications

• Minimum of 3 years of prior administrative/program experience.
• Minimum of 2 years prior experience in management.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Clean driving record and automobile insurance required.

Responsibilities

• Oversee daily shelter operations and service delivery.
• Supervise the shelter operations team and ensure 24-hour coverage.
• Manage the shelter services program’s annual budget.
• Coordinate monthly field trips for children in childcare.

Skills

Management of staff and volunteers

Leadership

Communication

Problem-solving

Sensitivity to family violence issues

Education

4-year degree in Social Work, Sociology, Psychology, or comparable experience

Job description

Job Title: Shelter Manager A

Status: Exempt

Department: Client Services Program

Reports to: Shelter Director

Effective date: 11/9/2025

Pay Rate: $50,000-52,000 per year ($24.04 - $25.00 hourly)

Position Overview

Shelter Manager A oversees the shelter’s daily operations, special projects/activities, service delivery and documentation, program staff, and volunteers for the shelter facility and food services program.

HOURS

Wednesday, Thursday, Friday, and Saturday (9 AM-8 PM) - 40 hours weekly minimum or as necessary to achieve program objectives, tasks, activities, and responsibilities and to effectively document outcome measures and variations. Have the flexibility to work both business and untraditional hours to meet the needs of the program.

Essential Duties and Responsibilities

• Provide supervision and support to the shelter operations team, 3 Full‑time Resident Advocates, PRN Resident Advocate Relief, and 2 Childcare Providers to ensure continuity of care for residential clients and 24‑hour coverage for the facility


• Oversee the safety, security, and general welfare of adults and children utilizing the shelter facility


• Oversee cleanliness and sanitation of the shelter facility to ensure all inspections, fire codes, and health codes are followed by clients, staff, and volunteers


• Adhere to and assist with managing the shelter services program’s annual budget

Childcare Provider / Childcare Duties

• Provide supervision, support, and structure for the childcare program to include safety. Hands‑on assistance in childcare to provide adequate care for the children


• Provide guidance to the childcare providers with concerns that may be faced in the childcare program, i.e., interpersonal behaviors with children and engagements with parents and volunteers


• Ensure that all agency/program policies and procedures are followed during all childcare/children’s services activities. Develop and make recommendations for childcare procedures as needed


• Maintain the weekly schedule for childcare utilizing the curriculum for activities


• Coordinate monthly field trips for the children in childcare, including reservation of an agency vehicle for transportation

Other Duties

• Maintain knowledge of overall agency objectives, activities, and client assistance resources


• Serve as the Manager On‑call, on a monthly rotation schedule, for both Non‑Residential and Residential programs, helping the client services team


• Consult the supervisor regarding any critical situations within the department


• Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients


• Assist with providing shelter and hotline coverage


• Serve as the Volunteer Supervisor, providing training and engaging volunteers


• Other duties as assigned

Supervision

• Resident Advocate Evening A & B; Resident Advocate Night B; Childcare Provider A & B; PRN Resident Advocate Relief; Volunteers

Qualifications

• Minimum of 3 years of prior administrative/program experience


• Minimum of 2 years prior experience in management

Education and Other Requirements

• Minimum of a 4‑year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience


• Must pass a criminal background check, motor vehicle report, and reference checks


• Must have a clean driving record / have automobile insurance coverage and is insurable and have at least three years of verifiable driving experience


• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance

Job‑Specific Competencies

• Management of staff and volunteers, including scheduling, on‑the‑job training, professional growth, and employee documentation


• Ability to demonstrate leadership, communication, and problem‑solving skills that encourage and empower residents to seek remedies for positive changes


• Ability to demonstrate critical thinking skills to assist staff with in‑the‑moment issues


• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crises


• Understand residential programs and the dynamics of communal living

Equal Opportunity Statement

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non‑job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

Additional Policy Note

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.