Resident Advocate Evening A

Bay Area Turning Point, Inc.; Webster (TX); On-site; USD 36,900 - 45,100; Full time

Job summary

Bay Area Turning Point, Inc. is seeking a Resident Advocate Evening A to supervise shelter operations and provide direct services to residents during assigned shifts.

This role reports to the Shelter Manager and pays $41,000 per year ($19.71 per hour), non-exempt, with a 40‑hour weekly schedule. Responsibilities include crisis intervention, ensuring safety, guiding residents on shelter guidelines, maintaining confidentiality, and coordinating donations.

Qualifications

• Minimum of a 4‑year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record / have automobile insurance coverage, be insurable, and have at least three years of verifiable driving experience.
• Provide and maintain proof of personal automobile insurance.
• Ability to lift / carry / move a minimum of 40 lbs. for an extended distance.

Responsibilities

• Provide crisis intervention assistance to current residents and hotline callers
• Oversee the safety, security, and general welfare of adults and children utilizing the shelter facility during assigned shift.
• Provide orientation to residents regarding all shelter guidelines and procedures and ensure adherence to those guidelines
• Maintain confidentiality pertaining to records, residents, and locale of shelter facility
• Ensure all donations are accepted, recorded, and put away in proper storage areas
• Attend and contribute to shelter and combined staff meetings
• Oversee the cleanliness of the shelter to include checking chores and reassigning as needed
• Submit maintenance requests for equipment and building repairs
• Check call notes and retrieve client messages
• Other duties as assigned

Skills

Crisis intervention

Safety management

Confidentiality

Communication skills

Problem-solving

Multitasking

Independent decision-making

Sensitivity to trauma

Residential program understanding

Education

4-year degree in Social Work or related field

Job description

Job Title: Resident Advocate Evening A
FLSA Status: Non‑Exempt
Department: Client Services Program
Reports to: Shelter Manager
Pay Rate: $41,000 year/$19.71 hour

Position Overview

Resident Advocate Evening A position oversees the shelter operations including service delivery to residential clients during assigned shifts.

HOURS

40 hours weekly, Sunday – 8 am to 4:30 pm / Monday & Tuesday – 5 pm to 12:30 am / Wednesday – 4:30 pm to 12:30 am / Thursday – Off / Friday – Off / Saturday – 8 am/4:30 pm or as necessary to achieve program objectives, tasks, activities, and responsibilities.

Essential Duties and Responsibilities

• Provide crisis intervention assistance to current residents and hotline callers
• Oversee the safety, security, and general welfare of adults and children utilizing the shelter facility during assigned shift.
• Provide orientation to residents regarding all shelter guidelines and procedures and ensure adherence to those guidelines
• Maintain confidentiality pertaining to records, residents, and locale of shelter facility
• Ensure all donations are accepted, recorded, and put away in proper storage areas
• Attend and contribute to shelter and combined staff meetings
• Oversee the cleanliness of the shelter to include checking chores and reassigning as needed
• Submit maintenance requests for equipment and building repairs
• Check call notes and retrieve client messages
• Other duties as assigned

Qualifications

Entry‑level Position, No Additional Required

Education and Other Requirements

• Minimum of a 4‑year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience
• Must pass a criminal background check, motor vehicle report, and reference checks
• Must have a clean driving record / have automobile insurance coverage, be insurable, and have at least three years of verifiable driving experience
• Provide and maintain proof of personal automobile insurance
• Ability to lift / carry / move a minimum of 40 lbs. for an extended distance

Job‑Specific Competencies

• Ability to demonstrate communication and problem‑solving skills that encourages and empowers residents to seek remedies for positive changes
• Ability to handle multiple tasks and prioritize changing workload
• Ability to make independent decisions to benefit residents, the shelter facility and the agency
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crises
• Ability to understand residential programs and the dynamics of communal living

I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point, Inc.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non‑job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.