Children's Services Manager

United Against Human Trafficking; Webster (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Bay Area Turning Point, Inc. is seeking a Children’s Services Manager to supervise the shelter’s childcare program, ensuring quality services for child victims and survivors of family violence. This exempt role reports to the Shelter Director and requires flexible hours, including weekends.

The position involves leading staff, coordinating with partners, and maintaining documentation while supporting families through crisis and ongoing services.

Qualifications

• Minimum of 1-year of prior childcare experience.
• Minimum of 1-year prior experience in management.
• First Aid Certification/CPR certification or willingness to obtain certification within the specified timeframe.

Responsibilities

• Supervise childcare/children’s services program to ensure adequate services for child victims/survivors.
• Provide guidance to childcare providers on interpersonal and engagement issues with children, parents, and volunteers.
• Ensure compliance with agency policies; develop and update childcare procedures as needed.
• Oversee parent orientation and child assessment processes within set timeframes.
• Assist with parenting resources and guidance on child development and appropriate discipline.
• Monitor project outcomes and implement program enhancements.
• Coordinate school enrollments and transportation to schools; inform parents of Texas education requirements.
• Manage weekly childcare schedule and calendar; build external partnerships for the program.

Skills

Childcare experience

Management experience

First Aid/CPR certification

Education

4-year degree or comparable experience

Job description

Job Title:Children’s Services Manager

FLSA Status:Exempt

Department:Client Services ProgramReports to: Shelter Director

Effective Date:Pay Rate: $50,000 per year / $24.04 per hour

Position Overview:

The Children’s Services Manager supervises the childcare/children’s services program to ensure adequate services to child victims/survivors of family violence and sexual assault in the shelter facility.

HOURS:

40 hours weekly minimum or as necessary to achieve program objectives, tasks, activities, and responsibilities and to effectively document outcome measures and variations.Have the flexibility to work both business (8:00 am - 5:30 pm) and untraditional hours, including weekends, to meet the program’s needs.

Essential Duties and Responsibilities:

• Provide supervision, support, and structure for the childcare program to include safety. Hands-on assistance in childcare to provide adequate care for the children.
• Provide guidance to the childcare providers with concerns that may be faced in the childcare program, i.e., interpersonal behaviors with children and engagements with parents and volunteers.
• Ensure that all agency/program policies and procedures are followed during all childcare/children’s services activities.Develop and make recommendations for childcare procedures as needed.
• Ensure each new parent has completed orientation for childcare within 72 business hours of intake.Completing an individual assessment for each parent and child, four years of age and older.
• Assist with parenting avenues, including giving resources, guidance with parent/child healthy development, and appropriate discipline techniques.
• Provide ongoing monitoring of project outcomes and the continuous implementation of enhancements to the childcare/children’s services program.
• Assist with school enrollments and transportation to the appropriate school for enrollment and provide parents with Texas Law and education requirements.
• Maintain the weekly schedule for childcare and monthly calendar of program activities/services; build and enhance external relationships that benefit the childcare/children’s services program.
• Serve as the agency’s CPS liaison for residential clients.
• Maintain accurate documentation and records of children’s services, activities, and enrollments.
• Oversee coordination of events, workshops, and programs for children’s services.Collaborate with other service providers to get the best results possible for each family.
• Coordinate monthly field trips for the children in childcare, including reservation of an agency vehicle for transportation.
• Maintain knowledge regarding agency objectives, activities, and client assistance resources.
• Consult the supervisor regarding any critical situations within the department.
• Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients.
• Serve as Manager-on-Call monthly to assist staff with concerns after hours and on weekends.
• Assist with providing shelter and hotline coverage.
• Provide crisis intervention assistance to residents and prospective residents.
• Be knowledgeable of community resources; Attend assigned networking meetings monthly.
• Serve as the Volunteer Supervisor by training and engaging volunteers and service providers.
• Other duties as assigned.

Qualifications:

• Minimum of 1-year of prior Childcare experience
• Minimum of 1-year prior experience in management
• First Aid Certified/CPR certified or willing to obtain certification within the specified timeframe.

Education and Other Requirements:

• Minimum of a 4-year degree or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/ have automobile insurance coverage and, be insurable/ have at least three years of verifiable driving experience.
• Provide and maintain personal automobile insurance.
• Ability to endure tasks that require mobility and keep up with the demands of active children.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job-Specific Competencies:

• Complete all required training for minimum childcare standards for shelter programs.
• Have a working knowledge of child abuse laws, current Texas laws, and local Justice Systems.
• Management of staff and volunteers, including scheduling, on-the-job training, professional growth, and employee documentation.
• Ability to demonstrate leadership, communication, and problem-solving skills that encourage and empower residents to seek remedies for positive changes.
• Ability to demonstrate critical thinking skills to assist staff with in-the-moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crises.
• Understand residential programs and the dynamics of communal living.

I have read and understand the essential job functions that have been outlined in the above job description for

Bay Area Turning Point, Inc.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.