Shelter Intake & Crisis Outreach Coordinator

Youth In Need, Inc.; Saint Charles (MO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability

EAP

FSA

401(k)

Tuition assistance

Paid time off

Job summary

Youth In Need, Inc. in St. Charles, MO is seeking a Shelter Intake and Outreach Coordinator to be the frontline link for youth seeking shelter and support.

You will respond to crisis calls, coordinate intakes, and connect young people with community resources to help them achieve safety and stability. This full-time, hourly role requires evenings Tue-Sat 1-9 pm, a bachelor's degree or relevant experience, and driving and CPR credentials.

Qualifications

• A bachelor's degree in social work, psychology, sociology, or a related field; or a high school diploma or equivalent and at least four years of human services experience.
• Experience with crisis intervention, de-escalation, and conflict resolution.
• The ability to build supportive, professional relationships with youth while maintaining appropriate boundaries.
• Strong written communication and organizational skills.
• A Class E driver's license, or the ability to obtain one.
• CPR certification, or the ability to obtain it.

Responsibilities

• Respond to calls to the 24-hour helpline during scheduled shift, providing crisis support and connecting youth with appropriate services.
• Coordinate shelter intakes, conduct initial screenings, and help determine appropriate placement based on youth needs and program criteria.
• Help youth transition into the shelter environment and understand available services and expectations.
• Provide crisis intervention, de-escalation, and crisis prevention support to promote safety.
• Help youth practice coping skills, emotional regulation, and mindfulness through modeling and skill-building.
• Connect youth with community resources through referrals, outreach, and case management.
• Maintain timely, accurate documentation, including assessments, case notes, incident reports, shift notes, and billing records.

Skills

Crisis intervention

De-escalation

Conflict resolution

Relationship building with youth

Written communication

Organizational skills

CPR certification

Education

Bachelor's degree in social work, psychology, sociology, or related field

High school diploma or equivalent with at least four years of human services experience

Tools

Driver's license (Class E)

CPR certification

Job description

Youth In Need, Inc. in St. Charles, MO is seeking a Shelter Intake and Outreach Coordinator to be the frontline link for youth seeking shelter and support.

You will respond to crisis calls, coordinate intakes, and connect young people with community resources to help them achieve safety and stability. This full-time, hourly role requires evenings Tue-Sat 1-9 pm, a bachelor's degree or relevant experience, and driving and CPR credentials.