Shelter Intake and Outreach Coordinator

Youth In Need, Inc.; Saint Charles (MO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability

EAP

FSA

401(k)

Tuition assistance

Paid time off

Job summary

Youth In Need, Inc. in St. Charles, MO is seeking a Shelter Intake and Outreach Coordinator to be the frontline link for youth seeking shelter and support.

You will respond to crisis calls, coordinate intakes, and connect young people with community resources to help them achieve safety and stability. This full-time, hourly role requires evenings Tue-Sat 1-9 pm, a bachelor's degree or relevant experience, and driving and CPR credentials.

Qualifications

• A bachelor's degree in social work, psychology, sociology, or a related field; or a high school diploma or equivalent and at least four years of human services experience.
• Experience with crisis intervention, de-escalation, and conflict resolution.
• The ability to build supportive, professional relationships with youth while maintaining appropriate boundaries.
• Strong written communication and organizational skills.
• A Class E driver's license, or the ability to obtain one.
• CPR certification, or the ability to obtain it.

Responsibilities

• Respond to calls to the 24-hour helpline during scheduled shift, providing crisis support and connecting youth with appropriate services.
• Coordinate shelter intakes, conduct initial screenings, and help determine appropriate placement based on youth needs and program criteria.
• Help youth transition into the shelter environment and understand available services and expectations.
• Provide crisis intervention, de-escalation, and crisis prevention support to promote safety.
• Help youth practice coping skills, emotional regulation, and mindfulness through modeling and skill-building.
• Connect youth with community resources through referrals, outreach, and case management.
• Maintain timely, accurate documentation, including assessments, case notes, incident reports, shift notes, and billing records.

Skills

Crisis intervention

De-escalation

Conflict resolution

Relationship building with youth

Written communication

Organizational skills

CPR certification

Education

Bachelor's degree in social work, psychology, sociology, or related field

High school diploma or equivalent with at least four years of human services experience

Tools

Driver's license (Class E)

CPR certification

Job description

Help young people find safety when they need it most.

As the Shelter Intake and Outreach Coordinator at Youth In Need, you'll be a key connection point for youth seeking shelter and support. From responding to crisis calls and coordinating shelter intakes to connecting young people with community resources, your work will help youth navigate difficult moments and take steps toward safety and stability.

Position Details

• Location: Emergency Shelter, St. Charles, Missouri
• Pay: Starting at $24 per hour
• Schedule: Tuesday–Saturday, 1:00–9:00 p.m.
• Employment status: Full-time, hourly
• Travel: Local community travel required
• Reports to: Comprehensive Housing Therapeutic Supervisor

Occasional flexibility may be needed for meetings, training, and youth-related crises.

What You'll Do

• Respond to calls to the 24-hour helpline during scheduled shift, providing crisis support and connecting youth with appropriate services.
• Coordinate shelter intakes, conduct initial screenings, and help determine appropriate placement based on youth needs and program criteria.
• Help youth transition into the shelter environment and understand available services and expectations.
• Provide crisis intervention, de-escalation, and crisis prevention support to promote safety.
• Help youth practice coping skills, emotional regulation, and mindfulness through modeling and skill-building.
• Connect youth with community resources through referrals, outreach, and case management.
• Maintain timely, accurate documentation, including assessments, case notes, incident reports, shift notes, and billing records.

What You'll Bring

• A bachelor's degree in social work, psychology, sociology, or a related field; or a high school diploma or equivalent and at least four years of human services experience.
• Experience with crisis intervention, de-escalation, and conflict resolution.
• The ability to build supportive, professional relationships with youth while maintaining appropriate boundaries.
• Strong written communication and organizational skills.
• A Class E driver's license, or the ability to obtain one.
• CPR certification, or the ability to obtain it.

Benefits

Eligible full-time employees have access to:

• Medical, dental, and vision insurance
• Company-paid life insurance and short-term disability coverage
• Employee assistance program and flexible spending account
• 401(k) with employer match
• Education and tuition assistance
• Paid time off, including vacation, holidays, sick time, and bereavement

Vacation increases with tenure

• Years 1–2: 2 weeks
• Year 3: 3 weeks
• Years 4–6: 4 weeks
• Year 7 onward: 5 weeks

Why Youth In Need?

At Youth In Need, your work means something. Every position contributes to our mission of building on the strengths of children, youth and families so they can find safety, hope and success in life.

Youth In Need has been named a St. Louis Post-Dispatch Top Workplace 12 times since 2013. We are recognized by the U.S. Department of Health and Human Services as an "exemplary program" and are nationally accredited by the Council on Accreditation. For more information about Youth In Need, please visit www.youthinneed.org.

Youth In Need is an Equal Employment Opportunity Employer. We are committed to equal opportunities for all applicants and employees without regard to ability, age, ancestry, color, cultural background, faith/religion, gender, gender identity, gender expression, genetics, income, marital status, national origin, political belief/affiliation, pregnancy, race, sex, sexual orientation, veteran status, or any other characteristic protected by applicable law.