Shelter & Housing Support Specialist

Fsc Ct; New Britain (CT); On-site; USD 20,000 - 28,000; Full time

Job summary

Fsc Ct in New Britain, CT is seeking a Residential Specialist to support shelter operations and assist clients with basic needs and housing goals. The role involves intake processing, space management, safety checks, and coordinated service delivery in a low barrier emergency shelter and transitional program.

The position requires dependability, flexibility, and strong communication. Training and shift coverage are provided, with an emphasis on Housing First and Harm Reduction principles within

Qualifications

• Dependability – always reports on time and follows schedules.
• Flexibility to work with clients in a dynamic shelter environment.
• Experience with homeless populations is preferred.
• Clear communication with guests, colleagues and partners.
• Proficient with computers and Microsoft Office.
• Belief in Housing First and Harm Reduction approaches.

Responsibilities

• Assist program guests in a low barrier residential facility using evidence based practices.
• Advocate for the mission and follow agency policies and procedures.
• Use shelter diversion techniques to help households resolve housing crises.
• Prepare intake packages for households entering the program.
• Arrange sleeping areas and store personal items, including medications.
• Ensure compliance with program guidelines and safety procedures.
• Deliver services with safety, respect, and effectiveness; apply harm reduction.

Skills

Dependability

Flexibility

Experience with homelessness

Communication

Computers & MS Office

Housing First & Harm Reduction

Tools

Microsoft Office

Job description

Fsc Ct in New Britain, CT is seeking a Residential Specialist to support shelter operations and assist clients with basic needs and housing goals. The role involves intake processing, space management, safety checks, and coordinated service delivery in a low barrier emergency shelter and transitional program.

The position requires dependability, flexibility, and strong communication. Training and shift coverage are provided, with an emphasis on Housing First and Harm Reduction principles within