Shelter Compliance Lead - Data & Quality Assurance

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Lantern Community Services in Manhattan, NY seeks a Shelter Compliance Manager to oversee contract compliance, funder reporting, and internal quality assurance across shelter programs. The role focuses on audit readiness, data-driven monitoring, and collaboration with program leadership.

Based primarily at the headquarters with occasional travel to sites, the incumbent will train staff, develop corrective action plans, and analyze program data to identify trends and opportunities for improvement.

Qualifications

• Bachelor's degree from an accredited school is required.
• Minimum of three years of experience in contract compliance, quality improvement, program operations, or data reporting in human services.
• Proficiency in Microsoft Office Suite, including intermediate Excel.
• Strong organizational, analytical, and written communication skills.
• Ability to travel within the five boroughs of New York City.

Responsibilities

• Support the management of New York City shelter contracts and funder requirements.
• Serve as a primary liaison with funders regarding compliance, reporting, and program performance.
• Oversee the preparation and submission of required funder reports, including monthly, quarterly, and annual deliverables.
• Plan and conduct internal compliance and quality assurance audits, including chart reviews and site visits.
• Develop, implement, and monitor corrective action and quality improvement plans.
• Analyze program data to identify trends, risks, and opportunities for improvement.
• Provide technical assistance and training to staff on compliance, reporting, and quality standards.
• Ensure the accuracy, integrity, and accessibility of program data and reporting tools.
• Perform other job-related duties as assigned.

Skills

Organizational skills

Analytical skills

Written communication

Multitasking

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office Suite

Excel

Job description

Lantern Community Services in Manhattan, NY seeks a Shelter Compliance Manager to oversee contract compliance, funder reporting, and internal quality assurance across shelter programs. The role focuses on audit readiness, data-driven monitoring, and collaboration with program leadership.

Based primarily at the headquarters with occasional travel to sites, the incumbent will train staff, develop corrective action plans, and analyze program data to identify trends and opportunities for improvement.