Shelter Compliance Manager

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Lantern Community Services in Manhattan, NY seeks a Shelter Compliance Manager to oversee contract compliance, funder reporting, and internal quality assurance across shelter programs. The role focuses on audit readiness, data-driven monitoring, and collaboration with program leadership.

Based primarily at the headquarters with occasional travel to sites, the incumbent will train staff, develop corrective action plans, and analyze program data to identify trends and opportunities for improvement.

Qualifications

• Bachelor's degree from an accredited school is required.
• Minimum of three years of experience in contract compliance, quality improvement, program operations, or data reporting in human services.
• Proficiency in Microsoft Office Suite, including intermediate Excel.
• Strong organizational, analytical, and written communication skills.
• Ability to travel within the five boroughs of New York City.

Responsibilities

• Support the management of New York City shelter contracts and funder requirements.
• Serve as a primary liaison with funders regarding compliance, reporting, and program performance.
• Oversee the preparation and submission of required funder reports, including monthly, quarterly, and annual deliverables.
• Plan and conduct internal compliance and quality assurance audits, including chart reviews and site visits.
• Develop, implement, and monitor corrective action and quality improvement plans.
• Analyze program data to identify trends, risks, and opportunities for improvement.
• Provide technical assistance and training to staff on compliance, reporting, and quality standards.
• Ensure the accuracy, integrity, and accessibility of program data and reporting tools.
• Perform other job-related duties as assigned.

Skills

Organizational skills

Analytical skills

Written communication

Multitasking

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office Suite

Excel

Job description

Classification: Non-Exempt

Reports to: Vice President of Compliance & Data Strategy

Location: Manhattan, NY – Corporate Office (with regular site visits)

Status & Hours: Full-time. Lantern staff may be asked to adjust schedules based on operational needs.

Who We Are

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. Lantern was recognized as a Top 2025 Workplace by City & State New York.

About The Role

The Shelter Compliance Manager oversees contract compliance, funder reporting, and internal quality assurance across Lantern's shelter programs. This role ensures audit readiness, strengthens program practices, and supports continuous improvement through data-driven monitoring, training, and collaboration with program leadership. This position is based primarily at Lantern's headquarters in Manhattan and supports multiple program sites, with occasional local travel to support off-site or community-based activities.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Support the management of New York City shelter contracts and funder requirements.
• Serve as a primary liaison with funders regarding compliance, reporting, and program performance.
• Oversee the preparation and submission of required funder reports, including monthly, quarterly, and annual deliverables.
• Plan and conduct internal compliance and quality assurance audits, including chart reviews and site visits.
• Develop, implement, and monitor corrective action and quality improvement plans.
• Analyze program data to identify trends, risks, and opportunities for improvement.
• Provide technical assistance and training to staff on compliance, reporting, and quality standards.
• Ensure the accuracy, integrity, and accessibility of program data and reporting tools.
• Perform other job-related duties as assigned.

Required Education And Experience

• Bachelor's degree from accredited school is required.
• Minimum of three years of experience in contract compliance, quality improvement, program operations, or data reporting in human services.
• Proficiency in Microsoft Office Suite, including intermediate Excel skills.
• Strong organizational, analytical, and written communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Ability to travel within the five boroughs of New York City.

Preferred Qualifications

• Experience working with vulnerable or at-risk populations.
• Experience working in a shelter environment.
• Experience working with New York City government agencies.
• Experience using CARES or other human services data systems.

Work Environment: This position operates primarily in an office setting, with regular visits to shelter sites serving individuals who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic health conditions.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally, the employee may lift and/or move up to 5 pounds. Some responsibilities may include travel between sites, walking up to 0.25 miles, and carrying work materials weighing up to 8 pounds.

Note: Lantern Community Services provides equal employment opportunities to all employees and applicants. Lantern values the diversity of our clients, staff, Board of Directors, and partners, and is committed to building inclusive, vibrant, and just communities.