Shelter Case Manager

Ywcahbg; Harrisburg (Dauphin County); On-site; Full time

Job summary

A prominent organization, the YWCA Greater Harrisburg, is seeking a qualified Domestic Violence Shelter Manager to foster a supportive environment for survivors. This role involves comprehensive case management, safety planning, and collaboration with community resources. Ideal candidates will have experience in human services and strong communication skills, contributing positively even under pressure.

Benefits

Medical, Dental, & Vision Insurance

Employee assistance program

Life insurance

Paid time off

Pension Retirement plan

11 Paid Holidays

Qualifications

• Two years relevant work experience in human services required.
• Prior case management experience essential.
• Knowledge of Dauphin County community resources necessary.

Responsibilities

• Manage intake and provide orientation for shelter residents.
• Develop safety plans with survivors.
• Facilitate support groups and meetings.

Skills

Crisis Management

Problem-Solving

Communication

Conflict Resolution

Emotional Intelligence

Education

Associates Degree in Human Services

Bachelor's Degree in Human Services or related field

Tools

Computer Skills

Job description

The YWCA Greater Harrisburg is seeking an experienced and compassionate Domestic Violence Shelter Manager to join our team immediately. In this impactful role, you will help create a safe, supportive, and empowering environment for survivors of domestic violence and human trafficking. This is an opportunity to make a meaningful difference—restoring hope and transforming lives. Bilingual candidates are strongly encouraged to apply.

Position Details:

• Please note that this position comes with compensated on-call responsibilities.
• Working hours are Monday-Friday 8am-4pm; with 37.5 hours per week.
• Salary $20.51

Successful Candidates Will:

• Complete Intakes and provide orientations for shelter residents.
• Provide case management that engages survivors through collaborative development and discussion of goals and action steps
• Develop safety plans with survivors
• Facilitate weekly house meetings and shelter support groups
• Provide ongoing support and advocacy, and utilize crisis intervention and de-escalation skills with survivors in crisis
• Collect and record service and client information timely and maintain confidential survivor records and outcomes; prepare and submit detailed program data or reports as may be required in accordance with established deadlines
• Develop and maintain professional working relationships with co-workers, supervisors, management, community members, other DV/SA agencies, shelters for the unhoused and/or survivors, and other organizations
• Facilitate the upkeep of the shelter housing facilities
• Support department crisis services including hotline coverage, medical and legal accompaniments, intakes and crisis counseling as needed
• Assume (paid) on-call duties as assigned including evenings, holidays and weekends.

Position Requirements:

• Two years relevant work experience in human services; Associates Degree in Human Services or related field with prior-related work experience; Bachelors Degree preferred. An equivalent combination of education and experience will all be considered.
• Prior case management experience REQUIRED
• Highly developed written and verbal communication skills and developed emotional intelligence
• Professional demeanor and positive attitude even in high-stress situations
• Ability to use sound judgment, multi-task and prioritize tasks
• Highly developed skills that demonstrate: professional boundaries, conflict resolution, problem-solving, and crisis management
• Experience working with diverse populations required; experience working with clients with mental health and/or substance abuse a PLUS
• Proficient to advanced computer skills
• Knowledge of Dauphin County community resources REQUIRED
• Valid driver’s license, clean driving history, and reliable personal vehicle.
• FBI, Child Abuse, and State Police Clearances or the ability to obtain.

Our Awesome Benefits Include:

• Medical, Dental, & Vision Insurance
• Employee assistance program
• Life insurance
• Paid time off
• Pension Retirement plan
• 11Paid Holidays