Case Manager, Clean & Sober Shelter

The Salvation Army USA Western Territory; California, Long Beach (MO, CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to join their team at a Clean and Sober Shelter. This role focuses on providing essential support to individuals experiencing homelessness, helping them transition to stable housing and self-sufficiency. You will manage a caseload, conduct assessments, and collaborate with partner organizations to ensure clients receive comprehensive care. The ideal candidate will have experience in social services, particularly with marginalized populations, and possess strong communication and organizational skills. Join a mission-driven organization that values compassion and community impact.

Qualifications

• Minimum two years of experience providing social services to marginalized populations.
• Preferred: One year of case management or peer support experience.
• First Aid and CPR certification within the first week of employment.

Responsibilities

• Manage a caseload of up to 25 program participants.
• Conduct assessments and create individualized transition plans.
• Monitor client progress and coordinate with service providers.

Skills

Verbal and written communication skills

Empathy

Organizational skills

Time management skills

Proficiency in Microsoft Office Suite

Knowledge of social services

Cultural competence

Education

High school diploma or equivalent

Associate’s Degree

Community Health Worker Certificate

Certified Alcohol and Drug Counselor

Tools

Standard office equipment

Relevant software

Job description

Overview:

The Clean and Sober Shelter provides a safe, structured, and closely monitored environment for unsheltered single adults experiencing homelessness. With a recovery-focused approach, the shelter offers secure sleeping spaces, nutritious meals, and comprehensive case management to support participants in achieving housing stability. Under the supervision of the Program Manager, the Case Manager's primary goal is to address the needs of shelter participants and foster a transformational community to support their transition to drug treatment, stable/permanent housing, and self-sufficiency.

*Please note that the role is not set to begin until June 2025*

Responsibilities:

• Manage an assigned caseload of up to 25 program participants
• Conduct assessments and intake interviews to understand client needs, background, and risks
• Create individualized transition plans outlining goals and interventions
• Establish and maintain relationships with partner organizations and referral agencies
• Monitor and reassess client progress to ensure goals remain relevant and effective
• Educate and empower clients to improve their situations and increase self-sufficiency
• Respond to and manage crisis situations
• Maintain professional and ethical boundaries
• Be punctual, flexible, and reliable
• Maintain accurate client records in The Salvation Army Social Services Database
• Attend staff, Corps, and Divisional meetings and training
• Facilitate small group sessions as scheduled
• Participate in community meetings as needed
• Identify and refer clients to appropriate resources and services
• Coordinate with service providers to meet clients' holistic needs
• Perform other duties as assigned by the Program Director or Manager
• Assist in planning and executing program events and activities
• Transport clients to appointments or services as needed

Qualifications:

• Minimum two years of experience providing social services to marginalized populations, especially adults in recovery, reentry, or drug treatment
• Preferred: One year of case management or peer support experience
• Experience with substance abuse, mental health issues, and barriers to self-sufficiency
• High school diploma or equivalent
• Preferred: Associate’s Degree, Community Health Worker Certificate, or Certified Alcohol and Drug Counselor
• Valid California Driver's License
• Preferred: Bilingual in Spanish
• First Aid and CPR certification within the first week of employment
• TB clearance within the first two weeks

Skills and Abilities:

• Excellent verbal and written communication skills
• Empathy and ability to build collaborative relationships
• Strong organizational and time management skills
• Proficiency in electronic communication and Microsoft Office Suite
• Knowledge of local social services, healthcare, mental health, and housing resources
• Understanding of co-occurring disorders and trauma-informed care
• Cultural competence and ability to serve diverse populations

Physical Requirements:

• Ability to lift up to 25 lbs.

Equipment Used:

• Standard office equipment and relevant software

Additional Information:

The position requires the ability to perform essential duties with or without accommodations. The Salvation Army is a religious organization; employment may involve adherence to its religious mission. Employment is at-will, meaning either party may terminate the relationship at any time.