MeckFUSE Case Manager

Roof Ab; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dedicated Case Manager to join their mission of ending homelessness through supportive housing. This role focuses on assisting individuals in transitioning from homelessness to stable housing, utilizing a 'Housing First' approach. You will engage with participants, providing essential case management services, conducting home visits, and coordinating with various service providers to ensure comprehensive support. If you are passionate about making a difference and have experience in case management, this is an exciting opportunity to contribute to meaningful change in the community.

Qualifications

• Bachelor's or master's degree in a human services field or equivalent experience.
• Minimum of three years case management experience with chronically homeless adults.

Responsibilities

• Provide case management services to help participants transition from homelessness to housing.
• Conduct home visits and assist participants with housing and basic needs.

Skills

Case Management

Motivational Interviewing

Harm Reduction Principles

Crisis Management

Communication Skills

Problem-Solving

Advocacy

Education

Bachelor's degree in Human Services

Master's degree in Human Services

3 years of case management experience

Job description

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ROOF ABOVE

Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.

Position Summary

Roof Above is hiring a case manager for its Scattered Site MeckFUSE Program which is a permanent supportive jail diversion housing program that addresses chronic homelessness by providing subsidized housing and supportive services to our community’s most vulnerable citizens. “Housing First” is the model guiding work in this program with an emphasis on participant choice and the use of harm reduction techniques.

Housing case managers assist participants in the process of identifying and applying for housing as well as supporting them with their move and meeting basic needs. They also assess the needs of the individual that they are working with and make appropriate referrals for medical, behavioral health, employment and other relevant services. They visit participants in their homes on a weekly basis and more often when required. They provide transportation in the community when needed. The focus of case management work is on helping the participants retain their housing and over time, accomplishing their identified goals as well as decreasing their involvement in the criminal justice system.

Essential Functions

• Provide case management services to help participants successfully transition from homelessness to housing. Manage a case load of 15 -17 individuals.
• Engage with program participants using a “housing first” model and harm reduction approach.
• Utilize motivational interviewing technique in communication with participants.
• Assist individuals in locating housing, including liaising and advocating with landlords and assisting with completing apartment applications.
• Assist participant with their move into housing, turning on utilities, arranging the move, making furniture referrals and meeting their other basic housing needs.
• Educate participants on lease and landlord expectations, how to address maintenance needs and ways to keep utility costs limited.
• Conduct home visits with participant several times a week for first months and provide evidence-based treatment services to assist with stabilization and transition. Home visits may decrease over time as a person becomes more stable in housing.
• Assess medical needs and ensure that they are linked to appropriate primary care and specialty services. Follow up with participant medical care and pharmacy to guarantee they have needed medication. Provide medication education. Coordinate care with staff RN as needed.
• Provide ongoing evaluation of any presenting psychiatric or addiction symptoms and assess need for supportive services. Link clients to internal and external resources, including behavioral health and substance use treatment services.
• Maintain program participant records, including comprehensive assessments, clinical progress notes, statistical/demographic information, and specific, achievable and measurable client-centered plans.
• Initial focus will be on assisting participant with obtaining an income in order to help them become self-sufficient as soon as possible. This may include assisting them with applying for public benefits and pursuing educational and vocational goals.
• Perform risk management duties to promote health and safety onsite. Coordinate with apartment maintenance staff when needed and assist participants in making work requests and filing grievances as needed.
• Respond appropriately to resident emergencies, conflicts, and behavioral concerns or conflicts. Use crisis prevention and intervention techniques to handle acute incidents of physical and behavioral health crisis and aggression.
• Report and document incidents in a timely manner.
• Engage participants in their homes and in the general community.
• Assist participants in renewing their voluntary commitments in the lease and program guidelines.
• Other duties as assigned.
  
  

Education, Experience And Skills Required

• Bachelor’s or master’s degree in a human services field OR commensurate experience in lieu of degree.
• Minimum of three years case management experience as well as past experience with chronically homeless adults, severe & persistent mental illness, and/or substance use disorder.
• Experience with harm reduction principles and motivational interviewing and a demonstrated commitment to the housing first philosophy.
• Working knowledge of service/systems organizations involved in the welfare of chronically homeless people in the Charlotte Mecklenburg area.
• Ability to work independently and collaboratively with clients as well as service providers.
• Ability to handle and prioritize multiple tasks.
• Self-starter with excellent problem-solving and crisis management skills.
• Valid driver’s license and safe driving record.
• Strong verbal and written communication skills, including computer proficiency.

WORKING ENVIRONMENT

Approximately 90% of case management time is spent in the field conducting home visits or assisting with other community needs. The other 10% is spent in the office completing documentation.

Our Values

Heart for the Work

We choose this work and embrace this place.

We practice radical compassion.

We each do our unique part to end homelessness.

Solution-Oriented

Grounding ourselves in what we know, we imagine what is possible.

We are intentional about getting the right people involved and we move towards effective action.

We are exhaustive in our search for solutions.

Bring Our Best

We practice self-care, self-awareness, and safety.

We recognize what we need to let go of to move forward.

We exercise diligence and grit.

Value Others

We honor the profound worth of each life and our work reflects it.

We meet people where they are and approach others with genuine curiosity.

We know we can’t do it alone. We are stronger and smarter together.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.