Shelter Case Manager

The Salvation Army North & Central Illinois Division; Alton (IL); On-site; USD 40,000 - 45,000; Full time

Job summary

The Salvation Army Midland Division Alton Shelter in Alton, IL is seeking a Shelter Case Manager to provide case management services to shelter residents and ensure compliance with active funding requirements.

This full-time role (40 hours/week) uses the Pathway of Hope approach, maintains SIMS records, coordinates housing options, and supports clients toward stable, permanent housing while collaborating with community partners.

Qualifications

• Bachelor’s degree in social work, psychology or related field with at least one year in human services.
• Strong interpersonal and communication skills; able to work independently with minimal supervision.
• Must obtain CPR/First Aid and Bloodborne Pathogens certifications; HMIS training within 3 months.
• Valid driver license is preferred; ability to network with community organizations.

Responsibilities

• Conduct initial intake assessments to determine client needs and eligibility.
• Provide case management using Pathway of Hope and grant requirements.
• Enter data into SIMS; maintain confidential client records and tools.
• Identify housing options and follow-up services for clients.
• Develop discharge plans; coordinate with community resources and agencies.
• Meet with supervisor regularly to coordinate client care and documentation.

Skills

Interpersonal skills

Communication

Team player

Education

Bachelor's degree in social work or related field

Tools

Word

Excel

HMIS training

Job description

The Salvation Army Midland Division Alton Shelter located in Alton, IL, is looking for a Shelter Case Manager. This individual will be responsible for providing case management services to Shelter clients. The individual in this position must also be able to perform duties in compliance with all active funding requirements and may be involved in reporting to grant funders. Position does not supervise other staff.

This is a full-time position, 40 hours per week, salary range is from $40,000- $45,000 per year.

We are located at 116 E 5th St, Alton, IL 62002.

Essential Functions

• Conduct the initial intake assessment of newly admitted shelter residents to determine eligibility client needs.
• Provide case management services to individuals and families in the shelter program using the Pathway of Hope approach and in accordance with the terms of all active grants.
  • Conduct pre-screening and intake of clients Pathway of Hope client tools.
  • Conduct goal setting steps with clients formulating change-oriented action plan.
  • Conduct follow-up case management meetings with clients.
  • Monitor and track the change goal attainment on the action plan.
  • Utilize the intake and assessment activities to determine client eligibility and to match clients with resources.
  • Identify and secure housing options, programs and appropriate follow-up services for clients.
  • Develop safe discharge plans for clients when exiting the shelter.
• Enter all client data, case management information and services into The Salvation Army Information Management System, (SIMS).
• Maintain client files, complete required client tools and documents, share pertinent information with key staff, keep ongoing case notes of client's progress and maintain case record in accordance with agency standards.
• Provide information and referral to clients for barriers assessed, such as health, education, employment, housing, utilities, financial literacy, etc. to improve client functioning and eliminate barriers to increase assets and obtain more permanent housing.
• Assist with other shelter duties as assigned.
• Complete program documentation as mandated by contract and policy and procedure in the approved data management reporting system.
• Propose to supervisor, and with approval, develop and implement programs for clients, conduct a life skill group periodically, or arrange for outside professionals to deliver the programs.
• Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable.
• Identify resources available in-service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
• Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.
• Record electronic and written client information in paper and computer records and maintain client confidentiality.
• Record statistical data and provide statistical reports in a timely manner.
• Case Manager will expend funding and in-kind gifts in a manner that conforms to spending deadlines and utilizes tracking methods prescribed by Salvation Army policy. All reports must be submitted in a timely manner.
• Meet with supervisor regularly to communicate case management activities and coordinate client care with other Corps programming.

General Duties

• Network with other agencies and organizations within the community to maximize services to our clients.
• Participate in staff meetings as directed.
• Maintain confidentiality, proper client staff boundaries and comply with Safe from Harm guidelines.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors. This includes but is not limited to such actions as: resolution of conflicts in a professional manner; courteous treatment of staff, visitors, and clients; respect of others’ property and person; and professional and appropriate communication to and about clients, co-workers, and supervisors.
• Represent the shelter at meetings of affiliated groups within the community, as directed.
• Help provide telephone coverage, may collect and secure client program service fees and savings.

Minimum Qualifications

Requires a bachelor’s degree in social work, psychology or other related field, accompanied by at least one year of work experience in human service delivery, administration, or management. Combination of training and work experience will be considered. Must be a team player, a self-starter, and perform well with minimum supervision. Excellent interpersonal skills, initiative and independent judgment and decision-making skills, independent and creative thinking. Must be supportive of The Salvation Army’s mission and policies. The Position requires a high level of confidentiality. Good communication skills as well as the ability to work with diverse and challenging personalities are essential. Ability to type case notes and correspondence using Word and update Excel spreadsheets. Must possess or obtain Adult and Child CPR, First Aid and Blood Borne Pathogens certification and complete HMIS training within three months of employment. Appropriate driver license and pass TSA MVR check is a plus.

Knowledge of

Demonstrated knowledge of community agencies and the ability to network with them is essential. Conflict resolution skills are essential.

Physical and Working Conditions

Capable of performing the above essential duties in an office environment to include using a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment. Some duties may involve leaving the main job site to attend meetings and assist clients.

Employee Status

Normal work hours will be determined by supervisor.