Sheetfed Mechatronic Field Service Technician

Heidelberg; Detroit (MI); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Disability coverage

401(k) with employer match

Life insurance

Paid time off

Company holidays

Floating holidays

Job summary

Heidelberg USA is seeking a Field Service Technician – Sheetfed to install, troubleshoot, repair and train customers on Sheetfed equipment in the Detroit/Ann Arbor area. You will work with installation teams, riggers and helpdesk to complete tasks accurately and on time.

Requirements include 3-5 years' experience on bindery or similar machinery, mechanical/mechatronics background, and strong customer-service skills. Travel about 50% and overtime may be required.

Qualifications

• Experience working on printing or similar equipment preferably Heidelberg equipment or similar.
• 3-5 years of experience working on bindery equipment (Cutters, folders, stitchers, etc.)
• Regular attendance and adherence to timelines required.

Responsibilities

• Install, troubleshoot, repair and train customers on Heidelberg Sheetfed equipment.
• Perform maintenance and service under contract/warranty; assist with equipment moves and installations.
• Complete all paperwork promptly (expenses, time-sheets, SS36 reports, training) and document inspections.

Skills

Mechanical aptitude

Mechatronics background

Customer service skills

Computer/tech savvy

Tools

Microsoft Office Suite

Job description

Heidelberg USA is seeking a Field Service Technician – Sheetfed to install, troubleshoot, repair and train customers on Sheetfed equipment in the Detroit/Ann Arbor area. You will work with installation teams, riggers and helpdesk to complete tasks accurately and on time.

Requirements include 3-5 years' experience on bindery or similar machinery, mechanical/mechatronics background, and strong customer-service skills. Travel about 50% and overtime may be required.