Sheetfed Field Service Technician – Mechatronics Expert

Heidelberger Druckmaschinen AG; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Short- and long-term disability

401(k) plan with employer match

Life insurance

Paid time off and holidays

Job summary

Heidelberg USA is seeking a Field Service Technician – Sheetfed to install, troubleshoot, repair, and train customers on Heidelberg equipment. This role requires a solid understanding of control systems, components, and maintenance processes, with collaboration across installation teams and the technical helpdesk.

The position involves visiting customer sites across Detroit, MI or Ann Arbor area, traveling about 50% of the time, and maintaining strong communication with clients while ensuring

Qualifications

• 3–5 years of experience on bindery equipment (Cutters, folders, stitchers) or printing equipment.
• Experience with Heidelberg equipment preferred.
• Willing to travel about 50% of the time.

Responsibilities

• Install, troubleshoot, repair and train on Heidelberg Sheetfed equipment.
• Collaborate with installation teams, riggers, and the helpdesk to complete tasks.
• Inspect equipment and document inspections and maintenance; provide reports.
• Assist with equipment moves and service contracts when requested by customers.
• Complete paperwork promptly (expenses, time sheets, reports, trainings).

Skills

Mechanical background

Mechatronics

Customer service

MS Office

Hands-on

Tools

Microsoft Office

Job description

Heidelberg USA is seeking a Field Service Technician – Sheetfed to install, troubleshoot, repair, and train customers on Heidelberg equipment. This role requires a solid understanding of control systems, components, and maintenance processes, with collaboration across installation teams and the technical helpdesk.

The position involves visiting customer sites across Detroit, MI or Ann Arbor area, traveling about 50% of the time, and maintaining strong communication with clients while ensuring