SharePoint & MS 365 Support Specialist

SAIC; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Job summary

SAIC is seeking an Application Support Analyst to assist in day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms, with a focus on Microsoft 365 and SharePoint environments. You will troubleshoot access and permission issues, collaborate with IT teams, and create documentation and training materials to help end users work efficiently.

This role requires strong customer service and the ability to learn new applications quickly in a fast-paced

Qualifications

• BS Degree or 4 years of equivalent work experience.
• 2 years of experience with SharePoint administration or a similar role.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship.
• Ability to thrive in a fast-paced environment with minimal supervision.
• Capability to rapidly learn new applications to support them as needed.
• Demonstrated ability to troubleshoot SharePoint permission issues, including inheritance, sharing settings, and ACLs.
• Familiarity with Microsoft 365 apps (Teams, OneDrive, Outlook).
• Basic knowledge of user permissions and Active Directory / Azure AD.
• Experience with Caseware IDEA, JIRA/Confluence.
• Knowledge in SAS, NVivo, Rstudio, or Rumba.

Responsibilities

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments.
• Create and manage SharePoint sites, libraries, lists, and permissions.
• Troubleshoot Windows and OneDrive issues.
• Investigate and correct permission misconfigurations at site/library/folder/file levels.
• Provide excellent customer service to end users for access-related issues.
• Learn and support legacy applications including Document Management (DM).
• Assist with user account management and security group assignments.
• Monitor system performance, storage, and usage reports.
• Create basic documentation, guides, and training materials for end users.
• Collaborate with IT on Microsoft 365 integrations (Teams, OneDrive, Power Automate).
• Participate in testing updates, patches, and new features before deployment.
• Escalate complex issues to senior admins.
• Follow up with end users after resolution to ensure satisfaction.

Skills

SharePoint administration

Customer service

Problem-solving

Communication skills

Education

BS Degree or 4 years of equivalent work experience

Tools

JIRA/Confluence

SharePoint

Active Directory / Azure AD

Job description

SAIC is seeking an Application Support Analyst to assist in day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms, with a focus on Microsoft 365 and SharePoint environments. You will troubleshoot access and permission issues, collaborate with IT teams, and create documentation and training materials to help end users work efficiently.

This role requires strong customer service and the ability to learn new applications quickly in a fast-paced