SharePoint Support Analyst — IT Systems & End-User Helpdesk

SAIC; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

SAIC is seeking an Application Support Analyst to assist in the day-to-day administration, maintenance, and support of enterprise collaboration platforms, including SharePoint Online and SharePoint On-Premises. You will create and manage sites, troubleshoot issues, and ensure end users receive prompt, professional support.

Ideal candidates have a BS degree or 4 years of equivalent experience, 2 years of SharePoint administration, and strong communication skills.

Qualifications

• BS Degree or 4 years of equivalent work experience.
• 2 years of experience with SharePoint administration or a similar role.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship.
• Ability to thrive in a fast-paced environment with minimal supervision.
• Capable of quickly learning new applications to support them as needed.
• Experience troubleshooting SharePoint permissions and ACLs.
• Familiarity with Microsoft 365 apps (Teams, OneDrive, Outlook).
• Basic knowledge of user permissions and Active Directory / Azure AD.
• Hands-on experience with Caseware IDEA, JIRA/Confluence.
• Knowledge of SAS, NVivo, Rstudio, or Rumba.

Responsibilities

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments.
• Create and manage SharePoint sites, libraries, lists, and permissions.
• Troubleshoot Windows and OneDrive issues.
• Investigate and correct permission misconfigurations at various levels.
• Provide excellent customer service to end users for access and SharePoint issues.
• Learn and support legacy applications including Document Management.
• Serve as a point of contact for support requests.
• Assist with user account management, access control, and security group assignments.
• Help monitor system performance, storage, and usage reports.
• Create documentation, guides, and training materials for end users.
• Collaborate on Microsoft 365 integrations (Teams, OneDrive, Power Automate).
• Participate in testing updates, patches, and new features before deployment.
• Escalate complex issues to senior admins as needed.
• Follow up with end users to ensure satisfaction after resolution.

Skills

SharePoint administration

Microsoft 365 familiarity

Active Directory / Azure AD

Communications skills

Customer-focused support

Education

BS Degree or 4 years of equivalent work experience

Tools

Caseware IDEA

JIRA/Confluence

Nviivo

Rstudio

Rumba

Job description

SAIC is seeking an Application Support Analyst to assist in the day-to-day administration, maintenance, and support of enterprise collaboration platforms, including SharePoint Online and SharePoint On-Premises. You will create and manage sites, troubleshoot issues, and ensure end users receive prompt, professional support.

Ideal candidates have a BS degree or 4 years of equivalent experience, 2 years of SharePoint administration, and strong communication skills.