SharePoint & Microsoft 365 Support Analyst

SAIC; Tennessee; On-site; USD 60,000 - 80,000; Full time

Job summary

SAIC is seeking an Application Support Analyst to assist in day-to-day administration, maintenance, and support of the organization’s enterprise collaboration platforms. You will handle SharePoint Online/On-Premises, manage sites and permissions, and provide prompt, professional end-user support.

You will collaborate with IT peers on Microsoft 365 integrations (Teams, OneDrive, Power Automate) and contribute to documentation and training materials while growing your IT application skills in a

Qualifications

• BS degree or 4 years of equivalent work experience.
• 2 years of experience with SharePoint administration or a similar role.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship.
• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook) and Active Directory/Azure AD.
• Experience troubleshooting SharePoint folder and file permission issues, including inheritance and ACLs.
• Hands-on experience with Caseware IDEA, Jira/Confluence.
• Knowledge of SAS, NVivo, Rstudio, or Rumba is a plus.
• Strong problem-solving and communication skills.

Responsibilities

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments.
• Create and manage SharePoint sites, libraries, lists, and permissions.
• Troubleshoot Windows and OneDrive issues.
• Investigate and correct permission misconfigurations at site, library, folder, and file levels.
• Provide excellent customer service to end users for access-related and SharePoint issues.
• Learn and support legacy applications including Document Management (DM).
• Assist with user account management, access control, and security group assignments.
• Monitor system performance, storage, and usage reports.
• Create and maintain basic end-user documentation and training materials.
• Collaborate on Microsoft 365 integrations (Teams, OneDrive, Power Automate).
• Participate in testing updates, patches, and new features; escalate complex issues as needed.
• Follow up with end users post-resolution to ensure satisfaction.

Skills

Customer service

Problem solving

Communication skills

Education

BS Degree or 4 years equivalent work experience

Tools

SharePoint

JIRA/Confluence

Microsoft 365

Active Directory / Azure AD

Caseware IDEA

Power Automate

Power Apps

ShareGate

SPMT

SAS

NVivo

Rstudio

Rumba

Job description

SAIC is seeking an Application Support Analyst to assist in day-to-day administration, maintenance, and support of the organization’s enterprise collaboration platforms. You will handle SharePoint Online/On-Premises, manage sites and permissions, and provide prompt, professional end-user support.

You will collaborate with IT peers on Microsoft 365 integrations (Teams, OneDrive, Power Automate) and contribute to documentation and training materials while growing your IT application skills in a