Application Support Analyst

SAIC; Tennessee; On-site; USD 60,000 - 80,000; Full time

Job summary

SAIC is seeking an Application Support Analyst to assist in day-to-day administration, maintenance, and support of the organization’s enterprise collaboration platforms. You will handle SharePoint Online/On-Premises, manage sites and permissions, and provide prompt, professional end-user support.

You will collaborate with IT peers on Microsoft 365 integrations (Teams, OneDrive, Power Automate) and contribute to documentation and training materials while growing your IT application skills in a

Qualifications

• BS degree or 4 years of equivalent work experience.
• 2 years of experience with SharePoint administration or a similar role.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship.
• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook) and Active Directory/Azure AD.
• Experience troubleshooting SharePoint folder and file permission issues, including inheritance and ACLs.
• Hands-on experience with Caseware IDEA, Jira/Confluence.
• Knowledge of SAS, NVivo, Rstudio, or Rumba is a plus.
• Strong problem-solving and communication skills.

Responsibilities

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments.
• Create and manage SharePoint sites, libraries, lists, and permissions.
• Troubleshoot Windows and OneDrive issues.
• Investigate and correct permission misconfigurations at site, library, folder, and file levels.
• Provide excellent customer service to end users for access-related and SharePoint issues.
• Learn and support legacy applications including Document Management (DM).
• Assist with user account management, access control, and security group assignments.
• Monitor system performance, storage, and usage reports.
• Create and maintain basic end-user documentation and training materials.
• Collaborate on Microsoft 365 integrations (Teams, OneDrive, Power Automate).
• Participate in testing updates, patches, and new features; escalate complex issues as needed.
• Follow up with end users post-resolution to ensure satisfaction.

Skills

Customer service

Problem solving

Communication skills

Education

BS Degree or 4 years equivalent work experience

Tools

SharePoint

JIRA/Confluence

Microsoft 365

Active Directory / Azure AD

Caseware IDEA

Power Automate

Power Apps

ShareGate

SPMT

SAS

NVivo

Rstudio

Rumba

Job description

SAIC is looking for an Application Support Analyst what will assist in the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is ideal for a motivated individual looking to grow their skills in multitude of IT applications directly related to the operational success of the program. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.

Key Responsibilities:

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
• Create and manage SharePoint sites, libraries, lists, and permissions
• Troubleshoot and resolve Windows and OneDrive Issues
• Investigate and correct permission misconfigurations at the site, library, folder, and file level
• Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner
• Ability to learn and utilize legacy applications including Document Management (DM)
• Serve as a friendly and knowledgeable point of contact for support requests, ensuring a positive experience for all users
• Assist with user account management, access control, and security group assignments
• Help monitor system performance, storage, and usage reports
• Create and maintain basic documentation, guides, and training materials for end users
• Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)
• Participate in testing updates, patches, and new features before deployment
• Escalate complex issues to senior administrators as needed
• Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed

Qualifications

Required Qualifications:

• BS Degree or 4 years of equivalent work experience
• 2 years of experience with SharePoint administration or a similar role
• Ability to obtain and maintain a public trust requiring U.S. Citizenship
• Ability to thrive and accomplish tasks in a fast-paced environment with minimal supervision
• Capability to rapidly learn new applications to support them as needed
• Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
• Basic knowledge of user permissions and Active Directory / Azure Active Directory
• Past hands on experience with applications such as: Caseware IDEA, JIRA/Confluence
• Additional knowledge or familiarity in: SAS, Nviivo, Rstudio, or Rumba
• Strong problem-solving and communication skills

Preferred Qualifications:

• Microsoft certifications (e.g., MS-900, MS-700, or MS-300)
• Experience with Power Automate or Power Apps
• Experience with SharePoint migration tools (e.g., ShareGate, SPMT)
• Prior experience in a helpdesk or IT support role with a customer-facing focus

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.