Application Support Analyst

SAIC; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

SAIC is seeking an Application Support Analyst to support enterprise collaboration platforms and end users in Nashville, TN. The role emphasizes SharePoint administration, user access control, and customer-focused issue resolution across Microsoft 365 tools.

Responsibilities include site and permission management, troubleshooting, and collaboration with IT teams for integrations and deployments while maintaining documentation and training materials for end users.

Qualifications

• BS degree or 4 years of equivalent work experience.
• 2 years of experience with SharePoint administration or similar role.
• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook).
• Experience with Active Directory/Azure AD and permissions management.

Responsibilities

• Assist in administration and maintenance of SharePoint Online and On-Premises environments.
• Create and manage SharePoint sites, libraries, lists, and permissions.
• Troubleshoot Windows and OneDrive issues and resolve permission problems.
• Provide excellent customer service to end users for access and SharePoint issues.
• Collaborate on Microsoft 365 integrations (Teams, OneDrive, Power Automate).
• Assist with user accounts, access control, and security group assignments.

Skills

SharePoint administration

Microsoft 365 apps

Active Directory / Azure AD

Customer service

JIRA/Confluence

Documentation

Education

BS Degree or 4 years equivalent work experience

Tools

SharePoint

JIRA/Confluence

Power Automate

Job description

SAIC

SAIC is looking for an Application Support Analyst who will assist in the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is ideal for a motivated individual looking to grow their skills in multitude of IT applications directly related to the operational success of the program. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.

Key Responsibilities

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
• Create and manage SharePoint sites, libraries, lists, and permissions
• Troubleshoot and resolve Windows and OneDrive Issues
• Investigate and correct permission misconfigurations at the site, library, folder, and file level
• Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner
• Ability to learn and utilize legacy applications including Document Management (DM)
• Serve as a friendly and knowledgeable point of contact for support requests, ensuring a positive experience for all users
• Assist with user account management, access control, and security group assignments
• Help monitor system performance, storage, and usage reports
• Create and maintain basic documentation, guides, and training materials for end users
• Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)
• Participate in testing updates, patches, and new features before deployment
• Escalate complex issues to senior administrators as needed
• Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed

Required Qualifications

• BS Degree or 4 years of equivalent work experience
• 2 years of experience with SharePoint administration or a similar role
• Ability to obtain and maintain a public trust requiring U.S. Citizenship
• Ability to thrive and accomplish tasks in a fast-paced environment with minimal supervision
• Capability to rapidly learn new applications to support them as needed
• Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
• Basic knowledge of user permissions and Active Directory / Azure Active Directory
• Past hands on experience with applications such as: Caseware IDEA, JIRA/Confluence
• Additional knowledge or familiarity in: SAS, Nviivo, Rstudio, or Rumba
• Strong problem-solving and communication skills

Preferred Qualifications

• Microsoft certifications (e.g., MS-900, MS-700, or MS-300)
• Experience with Power Automate or Power Apps
• Experience with SharePoint migration tools (e.g., ShareGate, SPMT)
• Prior experience in a helpdesk or IT support role with a customer-facing focus

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities.

SAIC is an Equal Opportunity Employer.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.