SHAPE PHX Senior Information Technology Systems Specialist - Planning & Development (Temporary)

City of Phoenix; Phoenix (AZ); On-site; USD 100,000 - 134,000; Full time

Benefits offered by this job

Pension (traditional)

Tuition reimbursement

Paid time off

Free transit pass

Job summary

The City of Phoenix, Planning and Development Department, seeks a Senior Information Technology Systems Specialist to lead a team of Analysts/Programmers. You will manage SHAPE PHX implementation and provide production support, collaborating with stakeholders to align priorities, report status, and resolve complex issues.

Ideal candidates have strong data integration and application support skills, experience with incident triage, root cause analysis, and a proactive mindset.

Qualifications

• Two years of experience as IT Systems Specialist involving database management and online telecommunications.
• Bachelor's degree in computer science, math, or related field; substitutions allowed.
• Experience with production support, incident triage and root cause analysis preferred.

Responsibilities

• Lead production support operations per client priorities and ensure success of the team.
• Collaborate with stakeholders to align priorities, report status, and triage issues.
• Perform data analysis and root cause analysis for incidents and implement solutions.

Skills

Customer service

Stakeholder communication

Incident reports

Data analysis

Application support

Troubleshooting

Education

Bachelor's degree in computer science/math/related field

Tools

Database management

Identity management

Configuration/code management

Modular code design

Job description

About This Position

The Planning and Development Department (PDD) guides the physical development of the city by preserving our historic sites, planning what can be built, and ensuring safe construction of buildings and infrastructure. It is a city department of over 500 employees across five main divisions: Business & Strategy, Planning, Historic Preservation, Plan Review and Inspections, OCM & TSMC.

The Senior Information Technology Systems Specialist serves as lead for a team of Analysts/Programmers responsible for the continued SHAPE PHX implementation and support. SHAPE PHX is a multi-year transformative technology project that replaces numerous PDD applications with a consolidated, secure, transparent, and modern land-based application. The SHAPE PHX solution also offers scalability to potentially support business processes in other city departments in the future. The incumbent should have strong technical experience in application management, data integration, and applications support. In this role, you would be collaborating with stakeholders on day-to-day basis to align on business priorities, understand client requirements, report status, and triage and resolve complex issues. This position will direct the team to run production support operations as per client priorities and responsible for overall success of production support operations team as per client expectations. This role will also participate and contribute to technical activities like incident triage, issue resolution, data analysis, and root cause analysis. The Senior Information Technology System Specialist provides technical support and expertise to the Business and Service team requiring knowledge of various Application Platforms, especially proprietary applications, and experience working with a development and product team. They will be required to communicate with application users, subject matter experts, and developers to determine needs, implementing changes, and performing quality control on products developed by the team. Knowledge of support ticketing software and Kanban boards is needed to track and report activities, review reports, and provide analytics from training and testing events to assist the customer with determining success of training events.

The is a temporary position that is funded through June 2028 with a possibility to be made regular in a future budget cycle. The temporary position will have benefits but will not earn city retirement credits or participate financially into the city's retirement program. If the successful candidate is a current City employee, all benefits will still be applicable, and the employee will still contribute to their pension. Temporary positions are not covered under civil service rules, and thus employment is considered at-will and employees may be separated at any time.

IDEAL CANDIDATE

• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activities.
• Ability to facilitate bringing projects to conclusion, including development of user and information system operating procedures, instructions, training, and post go-live support is required.
• Ability to work in a fast-paced, dynamic environment supporting the business requirements of multiple customers and business systems.
• Ability to effectively communicate with technical and non-technical stakeholders, including writing clear incident reports and documentation.
• Possess a professional level of analysis competence, leadership, change management skills and person-to-person skills.
• Strong technical skills in the areas of configuration/code management, database management, identity management, modular code design and variety of tools for application support.
• Must have a proactive mindset in identifying potential issues and implementing solutions before they escalated.
• Team oriented, results-driven, and the ability to collaborate with a diverse group of stake holders.

SALARY

Pay Range: $99,736.00 to $133,660.80 annually.

Hiring Range: $99,736.00 to $127,296.00 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

Minimum Qualifications

• Two years of experience as an Information Technology Systems Specialist involving database management and on-line telecommunications.
• Bachelor's degree in computer science, math, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

• Four years of professional level experience providing technical support for system infrastructure and/or software, plus two years working in a large-scale environment and leading technical staff and projects.
• Experience evaluating Business Systems to identify cybersecurity risks and reporting findings.
• Experience conducting routine compliance audits of operational and maintenance activities such as a security patch, software updates, endpoint protection and vulnerability remediation.
• Experience overseeing annual PCI Audit Compliance to include routine compliance requirements, documentation creating and updates.
• Experience providing technical support for system infrastructure and/or software.
• Experience with supervisory and managerial responsibilities.
• Experience developing, testing and deployment of system-to-system interfaces using web services and/or comparable modern integration tools or practices.
• Experience comprehending and translating business requirements into system design documents and coordinating the development, testing, and deployment of new features.
• Experience leading critical application support teams in the areas of the system development lifecycle and break/fix remediation.

RECRUITMENT DATES

Recruitment closes October 20, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

REFERENCE

Senior Info Tech Systems Spec, JC:09570, ID# 62785, 10/06/26, USM, SG, Benefits:007

Building the Phoenix of tomorrow.

DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.