Human Services Center Supervisor - Human Services Department

City of Phoenix; Phoenix (AZ); On-site; USD 80,000 - 118,000; Full time

Benefits offered by this job

Pension plan

401(a) and 457 plans

Paid time off

Tuition reimbursement

Free transit pass

Job summary

The City of Phoenix Human Services Department seeks a Human Services Center Supervisor to lead the Community Services Program, overseeing staff, outreach, and benefit navigation for residents in economic hardship. The role focuses on program development, funding coordination, and contract management within multiple funding streams.

The position requires collaboration with partner agencies, diverse communities, and governmental entities, with after-hours support for community events and

Qualifications

• Three years of experience in the administration of social service programs.
• Two years in a supervisory position.
• Master's degree in social work or a related field; background check required.

Responsibilities

• Oversee program staff conducting outreach, emergency financial assistance, and benefits navigation.
• Coordinate and oversee facility operations and community events.
• Serve as liaison to partner agencies, community groups, and governmental entities to ensure equitable service delivery.
• Ensure compliance, reporting, data tracking, and audits meet deadlines with accuracy.

Skills

Program management

Budgeting

Data analysis

Communication

Education

Master's degree in social work

Job description

About This Position

The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life of residents by providing a broad range of services that support emergency, short-term, and long-term needs. HSD operates programs for children, adults, and families at locations throughout the city.

About This Position

The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life of residents by providing a broad range of services that support emergency, short-term, and long-term needs. HSD operates programs for children, adults, and families at locations throughout the city.
Within HSD, the Community Services Program delivers essential assistance to low-income households and individuals experiencing economic hardship. The program connects residents to federal, state, and local resources that promote stability and long-term self-sufficiency through direct client engagement, community outreach, and partnerships with agencies across Phoenix.
The Human Services Center Supervisor plans, develops, and implements education and social service programs within the Community Services Program. Responsibilities include program development, funding requests, contract and grant coordination, and program evaluation. The position serves as a liaison to partner agencies, community groups, onsite service providers, and governmental entities to ensure effective and equitable service delivery.
A key component of the role is overseeing program staff who conduct community-based outreach, provide emergency financial assistance, and assist clients with comprehensive benefit navigation. The position works closely with staff to ensure they accurately identify service needs, connect residents to appropriate resources, and maintain continuity of care. This position manages a team of supervisors and guides them in leading their respective teams. The position manages the Human Services Center facility, overseeing building operations and addressing facility-related issues as they arise. The position also coordinates community events, clinics, or social service-related programming within the facility, and coordinates and oversees a center-based community council.
The program manages multiple funding streams, including the allocated center budget. The position carries significant administrative responsibility, including oversight of reporting requirements, compliance, data tracking, training requirements, documentation tied to service funding, and ensuring all audits and reporting deadlines are met with accuracy and integrity.
This position will report to the Community Services Program Human Services Program Coordinator.
This role involves working with diverse groups from various races, ethnicities, cultural backgrounds, disabilities, genders, gender identities, sexual orientations, and health statuses, including individuals affected by HIV/AIDS. It includes not only working with but also promoting causes that align with these groups. This position will require working after hours, weekends, and flexible scheduling to support community events and outreach activities. This position often involves responding to emergencies and engaging with the public to promote and deliver departmental resources at times outdoors and in various weather conditions including on-scene assessments, eligibility determinations, counseling, crisis intervention, victim assistance, and home visits related to client needs.

IDEAL CANDIDATE

• Knowledge of social service program planning, administration, and program budgets.
• Ability to multitask and prioritize responsibilities to meet competing goals, reporting deadlines, and program deliverables.
• Ability to utilize data to make informed decisions aligned with federal regulations, agency policies, and funding requirements.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment with multiple concurrent priorities.
• Thorough understanding of client file structures and case documentation to ensure adherence to professional and regulatory standards.
• Skilled in conducting and supporting community-based outreach, with the ability to travel regularly to events and partner sites.
• Provides clear guidance and direction to subordinate staff on program policies, procedures, and best practices.
• Committed to providing culturally sensitive, high-quality services to diverse and vulnerable populations.
• Strong communication and interpersonal skills for effective collaboration with clients, staff, community agencies, and governmental entities.
• Proficient in Microsoft Office applications and electronic case management systems, including the ability to navigate and document in multiple databases.

SALARY

Pay Range: $80,121.60 - $118,352.00 annually.

Hiring Range: $80,121.60 - $112,715.20 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Three years of experience in the administration of social service programs.
• Including two years in a supervisory position.
• Master's degree in social work or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• Candidates must possess a current, valid driver's license at the time of application and have an acceptable driving record. Applications submitted without a valid driver's license will not be considered.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience with/in
  • Community Action Program principles, CSBG requirements, and related compliance standards.
  • Managing team leads.
  • Utilizing and serving as a subject matter expert for multiple databases.
  • Leading staff in providing case management social service delivery.
  • Development and implementation of program policies and procedures consistent with governing rules and regulations to ensure the availability/accessibility of services consistent with the needs of the local community.
  • Building networks and collaborating to improve social service delivery.
  • Governing/advisory boards and/or commissions and working with key groups or community stakeholders.
  • Coordinating or administering grant-funded programs, including narrative and statistical reporting.
  • Conduct community-based outreach at off-site locations and partner agencies.
  • Monitoring budgets in emergency assistance or community services programs.
  • Providing crisis intervention within a case management setting.
  • Completing and reviewing case documentation for compliance.
  • Delivering culturally responsive customer service to diverse populations.
  • Facilitating and coordinating training or presentations for staff or partner organizations.

Recruitment DATES

Recruitment closes October 13, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

REFERENCE

Human Services Center Supv, JC:07130, ID# 63130, 10/05/26, USM, DB, Benefits:007.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.