Shake Shack Cook 2

Hollywood Casino Toledo; Toledo (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a motivated restaurant teammate to interact with guests, take orders, process payments, and deliver meals. You will help maintain a clean dining area and assist the culinary team to ensure fast, friendly service in a fast-paced environment.

The role requires good interpersonal skills, the ability to handle cash, and a commitment to safety and sanitation standards. On-site, full-time schedule with benefits is offered.

Qualifications

• Excellent interpersonal skills and customer service abilities.
• Experience with cash handling preferred.
• Strong teamwork and the ability to follow directions.
• Professional appearance as per company policy.
• Ability to listen and respond to cues in a dynamic environment.
• Adherence to safety, regulatory, and sanitation standards.

Responsibilities

• Take food and beverage orders from guests and process payments.
• Deliver orders and bussing/cleaning of dining area.
• Monitor and replenish food products to ensure freshness and presentation.
• Maintain cleanliness and sanitation of work areas throughout shift.
• Collaborate with culinary team to ensure smooth workflow and guest satisfaction.
• Operate equipment and ensure compliance with sanitation requirements.
• Follow all safety, regulatory, and company policies.

Skills

Interpersonal skills

Customer service

Cash handling

Teamwork

Ability to follow directions

Professional appearance

Education

High school diploma or equivalent

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Interacting with guests and co‑workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area
• Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion
• Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation
• Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness
• Partnering with culinary team to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction
• Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc.
• Accountable for meeting or exceeding all State and Company sanitation requirements (SERV Safe)
• Adhering to regulatory, safety, departmental and company policies
• Supporting safety and accident prevention programs (non-slip footwear, proper lifting)
• Presenting oneself as a credit to Company and encourages others to do the same
• Performing all other related and compatible duties as assigned

Requirements

• High school diploma or equivalent
• Must stand for long periods
• Must be able to follow directions
• Must meet professional appearance standards as prescribed by company policy
• Six month’s experience in food or customer service field with cash handling preferred
• Must possess excellent interpersonal skills
• Must be able to listen and respond to visual and aural cues
• Must be able to tolerate areas containing high noise levels and bright lights
• Teamwork – ability to work collaboratively within the outlet for effective day-to-day operations
• Compliance with all regulatory, governmental, and safety requirements
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
• Knowledge of and compliance with department, property and company policies and procedures
• Maintain health department standards and regulations – inspection scores should be at or above standards. Cleanliness of restaurant
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces