Team Member- Shake Shack

Applegreen (US) Welcome Centers; Hannacroix (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers in Hannacroix, NY is hiring a Team Member who will provide exceptional customer service, manage payments, prepare and serve food, and maintain a clean environment. Candidates must be friendly, enthusiastic, and able to handle cash well.

Job responsibilities include engaging with customers, ensuring food safety, and working flexible hours including weekends and holidays. Benefits include flexible schedules and health insurance.

Qualifications

• Ability to interact positively with customers and coworkers.
• Preferred experience in cash handling and customer service.

Responsibilities

• Provide exceptional customer service to travelers.
• Operate point-of-sale systems and process transactions.
• Ensure food handling procedures are followed.
• Prepare and serve quality food.
• Maintain cleanliness of workstations.

Skills

Customer service

Cash handling

Food safety knowledge

Positive interaction

Job description

Company Overview

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Team Member

Department: Operations

Status: Non-Exempt

Reports To: General Manager

Team Members hired during our peak business periods (including but not limited to April 1 to September 30) will be hired as seasonal employees. Seasonal employees are eligible for Flex (Sick Time), Earned Wage Access, employee referral bonus, and our meal discount.

Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off (Vacation & Flex)
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As a Team Member, you will be responsible for providing exceptional customer service, thoroughly cleaning & stocking, processing accurate payment transactions, preparing & serving quality food, and a variety of other duties to assist in meeting the needs of our customers (travelers).

• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers.
• Operate point-of-sale (POS) system, accurately process and receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen-related tasks, including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
• Cash handling and customer service experience preferred.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions that may be required to perform; the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).