SF-Based Senior Executive IT Support Engineer

Socket.dev; San Francisco (CA); On-site; USD 132,000 - 155,000; Full time

Job summary

Airbnb is seeking a Senior Executive IT Support Engineer based in San Francisco to deliver high-touch technology support for executives and partners. You will own complex, sensitive issues end-to-end, coordinating across endpoints, identity, connectivity, and collaboration tools.

You will anticipate risks, mentor engineers, and contribute to broader technology strategy, influencing major decisions and improving the executive experience with scalable, proactive solutions.

Qualifications

• 8+ years in enterprise IT support or equivalent environments.
• Proven ability to lead cross-functional work and influence without direct management.
• Strong judgment and ability to communicate complex technical issues to executives.

Responsibilities

• Provide direct, high-touch technology support for Airbnb executives and partners.
• Troubleshoot across endpoints, identity, connectivity, AV, and collaboration tools.
• Own executive technology lifecycle needs (onboarding/offboarding, device transitions).
• Develop technical standards and runbooks; mentor other engineers.

Skills

Executive IT support

Cross-functional leadership

End-to-end ownership

Executive AV & meeting tech

Incident & risk management

Mentoring engineers

Technical standards

Discretion & judgment

Job description

Airbnb is seeking a Senior Executive IT Support Engineer based in San Francisco to deliver high-touch technology support for executives and partners. You will own complex, sensitive issues end-to-end, coordinating across endpoints, identity, connectivity, and collaboration tools.

You will anticipate risks, mentor engineers, and contribute to broader technology strategy, influencing major decisions and improving the executive experience with scalable, proactive solutions.