Customer Implementation Lead for Accounting SaaS (Hybrid SF)

Raydar; San Francisco (CA); Hybrid; USD 140,000 - 160,000; Full time

Job summary

Raydar is hiring a Customer Implementation Lead to build its first implementation function. This hands-on IC will own the full customer journey from contract signing to daily product use for accounting firms with 5 to 50 employees, working directly with the founders to make every implementation successful and repeatable.

You will scope implementation plans, train end users, install the software into their workflows, and help accounting firms adopt the product.

Qualifications

• Experience in a customer-facing B2B SaaS implementation or onboarding role.
• Ability to train end users and drive adoption to achieve outcomes.
• Proven track record building processes from scratch in ambiguous settings.
• Degree or higher required; exposure to accounting/finance workflows is a plus.

Responsibilities

• Scope implementation plans with firm owners and guide customers from contract through daily use.
• Train end users, install software into workflows, and help firms adopt the product.
• Triage onboarding issues and coordinate practical resolutions.
• Build repeatable implementation processes and playbooks as the company grows.
• Turn structured customer feedback into input for product and engineering teams.
• Work closely with the founders on high-priority customer outcomes.

Skills

Customer-facing SaaS

Implementation

Process design

Training end users

Ownership

Education

Bachelor’s degree or higher

Job description

Raydar is hiring a Customer Implementation Lead to build its first implementation function. This hands-on IC will own the full customer journey from contract signing to daily product use for accounting firms with 5 to 50 employees, working directly with the founders to make every implementation successful and repeatable.

You will scope implementation plans, train end users, install the software into their workflows, and help accounting firms adopt the product.