Sewing Machine Service Technician - Onsite

BERNINA of America; Aurora (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Bernina of America is seeking a skilled service repair technician to join our team at our U.S. headquarters in Aurora, IL. This full-time, on-site role focuses on maintenance and repair of sewing, quilting and embroidery machines to company standards.

You will diagnose problems, perform adjustments, troubleshoot electronics, and communicate clearly with customers and staff. Certification and sewing-machine repair experience are preferred.

Qualifications

• High school diploma or equivalent.
• Two or more years’ work experience with electromechanical machine repair and maintenance.
• Certification in mechanical and/or electronic repair.

Responsibilities

• Diagnose problems with Company products.
• Make adjustments or repairs.
• Troubleshoot electronics and various circuit boards.
• Follow all manufacturer’s mandated protocols.
• Record and report on quality issues and trends.
• Customer focus and service attitude (friendly, courteous and helpful).
• Communication, ability to clearly converse on the phone and in email if needed.
• Mechanically inclined, skilled in the use of hand and power tools and test equipment.
• Ability to interpret exploded blueprints of machines, to interpret instructions, plans, schematics and diagrams and to use tools to assemble equipment.
• Ability to manage, organize and stock inventory and tools.
• Ability to communicate to and/or educate staff and customers on proper maintenance and operation of machines.
• Strong organizational skills.
• Basic computer skills.

Skills

Diagnose problems

Make adjustments

Troubleshoot electronics

Follow protocols

Record quality issues

Customer focus

Communication

Hand and power tools

Interpret blueprints/schematics

Inventory management

Educate staff/customers

Organizational skills

Basic computer skills

Education

High school diploma or equivalent

Two or more years’ work experience with electromechanical machine repair and maintenance

Certification in mechanical and/or electronic repair

Job description

Bernina of America is seeking a skilled service repair technician to join our team at our U.S. headquarters in Aurora, IL. This full-time, on-site role focuses on maintenance and repair of sewing, quilting and embroidery machines to company standards.

You will diagnose problems, perform adjustments, troubleshoot electronics, and communicate clearly with customers and staff. Certification and sewing-machine repair experience are preferred.